Per Dell this is a problem with either the ink cartridge or the cartridge carrier. The only advice given is to reinstall the cartridges, disconnect the printer power then reconnect and turn on. If that doesn?t work the next step is to replace both cartridges with brand new, genuine Dell cartridges, not refills or equivalents. If that fails the next step depends on if your printer is over 1 year old. If it isn?t then I would contact Dell support immediately for a warranty replacement since the next steps involve taking things apart. Let us know how to proceed.
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