Camera is stuck on minimum zoom

Since there is nothing you can do to fix this at home you have 2 choices, replace the camera or send it back to the manufacturer for exchange (very expensive)

its a lens error.. u may oil the contacts.

Hi there please follow the steps and let me know the result.

1. Ensure batteries are fully charged & clean the battery connector point in side the battery compartment.

2. Look carefully between the lens and the camera body for any sand, dirt or any damaged etc.

3. Try turning the camera with the lens facing down and shake to dislodge anything stuck

4. Try removing batteries and memory card, wait 5 minutes and refit the battery only.

5. Now turn on camera( with out card ) and see ,if working then fix the memory card & again turn on the camera. If working then fine .
Otherwise format the memory card and fix back in camera again & try. Make sure before format the memory card take a
back up all photos in your computer then format. If no luck then reset or restore the camera setting by pressing Menu key for 2 sec ..
in not done the press both Menu & self time key for 2 - 4 sec.

hi...The transmission system that moves the lens in and out has a problem with it's gears. There is most likely a gear or an actuator that has fallen out of alignment and is getting stuck at a certain point as the lens comes in/out.There is some disturbacnce of the lens arrangement that is preventing the lens from coming in/out.Any of these symptoms above could trigger the camera to shut itself off to protect itself from further damage.

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ur zoom lens trrip is broken 1side dont use zoom inout strip cost 50$

I have the exact same problem, took it completely apart removed the zoom motor, physically turned the zoom gear and retracted the lens, reinstalled the motor, put it all back together, and found that I had the same problem and the lens wouldn't move out, so im pretty certain that the motor is bad, as the lens moves smoothly once the motor is not attached to it... looking for a replacement motor as i type...

hi...The transmission system that moves the lens in and out has a problem with it's gears. There is most likely a gear or an actuator that has fallen out of alignment and is getting stuck at a certain point as the lens comes in/out.
There is some disturbacnce of the lens arrangement  that is preventing the lens from coming in/out.
Any of these symptoms above could trigger the camera to shut itself off to protect itself from further damage. 
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me2 the exactlyy ting i droopped the benq camera and the lens wont move at all and wehn i turn it on it becomes ***** and shuts off

I had what sounds like the same problem. The camera was dropped and the shutter was stuck open. Just kept showing error message.
As I felt I had nothing to lose I began tapping it on a soft book and the shutter started to appear. I then shut it just using the end of my finger. When I then turned the camera on again it opened and shut when turned off. It has worked fine ever since.
Seems a rather poor design.
Hope this helps. Very best regards Peat.

This can be caused by several different situations. Most commonly the camera has experienced some kind of impact which knocks an element out of alignment, preventing the lens from rotating normally. Symptoms of this include: *you may hear no mechanical sound at all when the camera is turned on *you may see visibly mis-aligned components of the lens *you may hear a loud "snap snap" sound as the camera tries to move the lens when the camera is powered on The second most common cause is a particle of sand getting stuck in the focus motor drive gears. This prevents the focus element from moving normally and causes the camera to shut off to prevent damage to the lens assembly. Symptoms of this include: *A loud "buzzing" sound when the camera is turned on, followed by the beeping and shutdown. Finally the third most common cause of this problem is a broken tooth on the zoom motor drive gears. Symptoms of this include: *the sound of the running motor with a regular "click click click" sound for several seconds. This will not be a "snap snap" sound, that is a different problem. *the lens will move in and out easily by hand as if free from any resistance. All of these problems require disassembly to repair. The charge is around $125 at my shop. Broken drive gears are generally This can be caused by several different situations. Most commonly the camera has experienced some kind of impact which knocks an element out of alignment, preventing the lens from rotating normally. Symptoms of this include: *you may hear no mechanical sound at all when the camera is turned on *you may see visibly mis-aligned components of the lens *you may hear a loud "snap snap" sound as the camera tries to move the lens when the camera is powered on The second most common cause is a particle of sand getting stuck in the focus motor drive gears. This prevents the focus element from moving normally and causes the camera to shut off to prevent damage to the lens assembly. Symptoms of this include: *A loud "buzzing" sound when the camera is turned on, followed by the beeping and shutdown. Finally the third most common cause of this problem is a broken tooth on the zoom motor drive gears. Symptoms of this include: *the sound of the running motor with a regular "click click click" sound for several seconds. This will not be a "snap snap" sound, that is a different problem. *the lens will move in and out easily by hand as if free from any resistance. All of these problems require disassembly to repair. The charge is around $125 labor at my shop.