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Try making your coffee a finer grind. The finer the grind of the beans, the slower the water will flow through the beans. Also fresher beans will make the water flow slower due to the moisture and oil content in the beans.
yes, you have to remove the beans inside because there is beans stuck between the burrs. after removing the beans, start doing the finest first before loading the hopper then after putting the beans test the grind as you go courser.
Most grinders, especially the larger professional models will eventually need to have the grinding wheels (set of 2) changed out. They do wear down. The grinder will struggle as the burrs on the wheel dull out. This increases the time it takes to grind coffee and puts a heavy electrical load. Burnt out switches, tripping breaker, overheating, and burnt coffee grounds on espresso size are all symptoms of a worn burr set.
It's common to find; stones, nails, jewelry, and small loose things found around coffee counters in the grinding wheels or burrs. Have a qualified operator remove all beans and hopper to check and brush out burr set. This should be done every day.
Another cause is very oily beans. Sometimes poorly roasted beans come out extremely oily which will gum up everything from the burrs, Moving parts, and electrical components. Disassembly of entire machines may be necessary.
This is a desgin flaw of this machine. Hapens when you use the machine over a long continous period. The water damp makes the grinder wet a it cakes up. The spring is supposed to remove the debris but does not work well. Remove beans form bean tray. Remove the bean tray (1 screw and pull the knob off). Use a vacuum cleaner to **** out the wet bean grind. Dry the wet damp area and use a tooth pick to remove the bean grind (especially around the scute). Let dry and assemble, Good luck!
You don't say whether your using ground coffee or beans if using beans chek that no one has altered the grind adjustment on the bean hopper. If using ground coffee it could be that the grind is too coarse not allowing the machine to extract the coffee.