My wife just got me the iQue with the car bundle. But I can't get a connection between the PDA when on the base and my desktop. Obviously, this means I haven't been able to install the software or maps. Does this sound like an issue with the Palm, the base, the usb cord?? I've tried it on several different computers with no luck. Thanks!
Is the charging light on? Even with the light on, you may not be getting a good contact with the connector.
IMHO the Garmin iQue 3600 USB cradle has the worst connector design in all gadgets I have known and used. You have to drop the PAD vertically into the connector and then lean it back to "lock" it in place. To remove it, you have to reverse the procedure. If you're not handling it gentle enough, you may bent one of the little bouncy metal contacts (making it shorter than the the rest). Look closely at the pins and make sure they are aligned in one straight line and all with same height. At one time, I have to press it tight against the base to ensure a firm contact thru out the whole sync process. Hit the sync button, if you hear the "sync sound" right away, you are ok. Otherwise, cancel and do it again. If one of the pins is shorter than the other, try to "pull" it up with a small needle nose plyer. You can also use dental-floss to wrap around the pin and pull it up.
If all fails, you can start looking for a new charge/sync cradle...
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I am using Windows 7 Ultimate 64 and the iQue did not work. There is no USB driver and as far as I know there isn't going to be one. However, I did get it working by installing Windows XP mode and the Windows Virtual Machine on my XP system. You need to check if your computer can run XP mode and there are Microsoft tools to do that. After you get XP mode installed and running, there will be a virtual XP window on your desktop. Plug the iQue in its cradle and plug it in to the USB port. Use your iQue setup CD to install the Palm desktop in XP as you normally would. At some point, you have to tell XP to attach your iQue to the USB port. Near the XP title bar, there is a USB pull-down menu. Use this to attach the device. It will ask for a driver. Just say to use the Garmin-supplied driver. Wait until this finishes successfully. Before trying a sync, open the Palm desktop and go to Hotsync/custom and change everything you can to "handheld overwrites desktop" and save this. Push the hotsync button on the cradle. If it doesn't connect, go to the USB pull-down and click attach. It should work!
If you are trying to HotSync to a Macintosh, you need to install Lycestra's PDiQue software available at http://www.lycestra.com/ique.html before HotSyncing is enabled. PDiQue enables a USB conduit between your Mac and the Garmin iQue 3600.
I only needed a simple answer to the question of whether the iQue M5 would take a Thailand Map. Actually, I waited for twenty minutes on the special Garmin line for this discontinued product and gave up, deciding that it probably wouldn't work.
You can get a charger that fits in the tiny little charging port, on the lower right side next to the "cradle teeth". But of course you will STILL not be able to sync.
Radio Shack has a set of port adapters, the little yellow one fits. Be SURE to plug it in the correct way around. (Bring iQue to Radio Shack when you buy adapter.)
If this is an IQue 3600 then you will need to install the Palm Desktop from your original IQue disk in order to sync with your new laptop. The Microsoft active-sync is for a PDA using Windows (Garmin M3 and M5 are windows based PDA w/GPS).
May be a hardware issue. I had similar behavior when I replaced my IQue 3600's battery. If the circuitboard inside wasn't seated properly on the contacts coming from the battery, the iQue would keep rebooting.
Start by checking that all the external screws are snug (but not over-tight). If not, you can try to open the case to check the two screws inside holding the circuit board. But I'll leave that up to you, since I can't honestly guarantee that you're experiencing the same problem. (After all, you seem to be sure that it has something to do with the software...and you may be right.)