Question about Sony STR-DE825 Receiver

Sony receiver str-da2000

Protection code 11 problem it wont let me turn on the receiver please help me.

Whiskey Mac Mar 02, 2008

protection code 11 problem it wont let me turn on the receiver I have checkd the wiring, and reset the device. IT shows the fault code even when there are no wirs connected!

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Here is the link for the user manual if you need it; http://esupport.sony.com/US/perl/model-documents.pl?mdl=STRDA2000ES®ion_id=1 Check page 54 for details of the error message - it should disappear if the speakers are connected properly and the unit is switched off and on. Check page 17 for speaker connection details, and ensure they are all correct. Check page 19 for details of the factory reset/memory clearing. Hopefully this will clear the error code and let you set the unit up. Hope this helps, please ask again if no luck :)

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Posted on Jul 14, 2007

Anonymous Jul 15, 2007

Any more info? :) Any more info? :)

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The very FIRST thing to check is to make certain ALL of your speakers have an IMPEDENCE of 8 OHMS. Virtually all speakers of even modest quality will include this specification on a label on the back of the speaker. You CANNOT run more than (2) TWO speakers with 4 OHMs impedence on ANY amplifier (technical discussion too long!) [NOTE: Some Sony equipment have internal overload protection systems to prevent permanent damage. However, you cannot re-set these systems yourself. Your dealer or authorized HK service center must do this.] But, before you take the unit in for service, there is one more "test": check for shorted and/or mis-connected/disconnected speaker cables/wires. Visually inspect connections at the receiver and speakers first. You might find something obvious! If everything looks okay, then disconnect ALL of the speakers; and reconnect and test them one at a time (at relatively low volume.) For example, reconnect the left front speaker, test the system; THEN add the right front, test the system,and so on, ADDING one more speaker each time - FIRST MAKING SURE EACH OF THEM HAS AN IMPEDENCE OF AT LEAST 8 OHMS! IF there is a short (or bad speaker) this will help isolate it. Hopefully one of these "fixes" will work for you. GOOD LUCK!

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Here is the link to the user manual if you need it; http://esupport.sony.com/US/perl/model-documents.pl?mdl=STRDA2000ES®ion_id=1 Check page 54 for details of the error message - it should disappear if the speakers are connected properly and the unit is switched off and on. Check page 17 for speaker connection details, and ensure they are all correct. Check page 19 for details of the factory reset/memory clearing. Hopefully this will clear the error code and let you set the unit up. Hope this helps, please ask again if no luck :)

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