Can't scan Hi, This is very frustrating and I would deeply appreciate any help. When I click on the "Scan" button in my my officejet it says that I need to install the "HP for features software". I tried installing almost every driver out there but nothing seems to help. Can anyone direct me to the right place (I've been to HP's driver center) or give me another tip that will help me solve this problem? Thanks.

1 Answer

Anonymous

Level 2:

An expert who has achieved level 2 by getting 100 points

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

Sergeant:

An expert that has over 500 points.
Expert
274 Answers

I've had the same problem before but probably with a different model. When all else fails I simply un-install and remove all traces of the drivers and software I added. I put all the "new" updates or drivers that I've down loaded into a seperate HP folder in a place I can find it quickly (desktop works). I then shut my compter "off". Then I hook everything to my computer and let my computer detect it and do its thing. If it asks for a "driver" I look for it in the folder I created. If it can't find it then you know something is not installed right and you now know the file it's looking for. Makes it easier when you go to the service center and they ask questions. If all is installed correctly, I then check all the features "first" to see if they work before I start installing any updates. Then I install each update one at a time and test each one before I do the next. If the problem goes away at any time I stop right there and don't add any more updates. I hope this gives you some encouragement.

Posted on Jul 15, 2007

Add Your Answer

Upload

Upload an image from your computer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

Loading...

Include an image. It's worth a thousand words.

prev next

Related Questions:

1helpful

2answers

How do I scan multiple pages with readiris

Google is ALWAYS the first place to check. Just search for scan multiple pages hp readiris

I’m happy to help further over the phone at https://www.6ya.com/expert/donald_f2ed37026a3ac881

Read full answer

Jan 02, 2017 • HP Office Equipment & Supplies

2helpful

3answers

How can I scan to a PDF file? I am using HP Officejet 5610 printer

Hi,
To scan a document to PDF using HP Officejet 5610, try the following,
1.) Click the "Scan paper" icon to select HP Officejet 5610, and then scan documents from the scanner
2.) Click the "Build to One PDF" icon to create a PDF document contains all of the scanned documents.
Please let us know if that was helpful enough.
Good Luck & Thanks
Shiv.

Read full answer

Aug 12, 2009 • HP Officejet 5610 All-In-One InkJet...

2helpful

3answers

Scanner won't work with windows vista

Option one: Scan using Windows Fax and Scan

Click the Windows icon ( ), click Programs , and then click Windows Fax and Scan .
NOTE: The Windows Fax and Scan option is available in the Business, Ultimate, and Enterprise editions of Windows Vista. If you have the Home Basic or Home Premium edition of Windows Vista, skip to Option two: Scan using Paint .
Click New scan .
Click File , and then click Scan .

Option two: Scan using Paint

Click the Windows icon ( ), click Programs , and then click Accessories .
Click Paint .
Click File , and then click From Scanner or Camera .
Click Scan .

Read full answer

Jul 01, 2009 • HP Officejet 5610 All-In-One InkJet...

0helpful

1answer

Scanning with an Officejet J3680

Hi,
Click Start , and then click Run .
In the Open text box, type msconfig , and then click OK .
In the System Configuration Utility window, click the Startup tab.
Search the list for HP Digital Imaging Monitor . tick the box.

If HP Digital Imaging Monitor is not on the list,
the driver was not correctly installed and You need to reinstall the software.

Open HP Solution Center with one of the following methods.
On the Windows desktop, double-click the HP Solution Center icon

On the taskbar, click Start , click All Programs , click HP , and then click HP Solution Center .
If more than one HP device is installed, click the tab for the All-in-One product.

Click Settings .
Click Scan Settings and Preferences .
Click Scan to... Setup .
Click the Destination List tab.

NOTE: Depending on the computer performance, it can take several minutes for the
Front Panel Destination List to populate after you turn on the printer or computer.
If the Front Panel Destination List contains valid scan destinations,
you need to reinstall the software.
If the Front Panel Destination List is empty, continue with this procedure.
Click each program to include on the Scan To list.
Click the Add arrow.
Click OK .

Scan a document using the Scan To button on the front panel.
If the scan fails, try to scan using the HP Solution Center Scan button.
If the scan still fails, re-install the software.

Hope this helps
Ric.

Read full answer

Apr 17, 2009 • HP J3680 Officejet All In One Printer

1helpful

1answer

My scanner is not working...The printer is working properly. When I click on the Scan button it asks me for a source but i have no sources as an option.

Hi,
The all in one solution software you used in XP doesn't work fully with Vista.

But you can still scan and copy by using Windows Photo Gallery.

1. Click on files tab at the top in Window Photo Gallery.
2. Click on import from camera or scanner.
3. Highlight your scanner icon (ie HP OfficeJet 6110) then click import.
4. New scan window will popup, now you can preview or scan using this basic looking Vista utility.

Hope that helps.

Chris (ziraffa)

Read full answer

Jan 08, 2009 • HP OfficeJet 6110 All-In-One InkJet...

0helpful

1answer

Scanning

Try using the scan program provided by Hp already installed in your computer.
Double click on "My PC" select the OfficeJet scanner icon and do a the right click, and then order to a scan.

Read full answer

Oct 27, 2008 • HP OfficeJet 6110 All-In-One InkJet...

1helpful

1answer

Scanning

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00809848&lc=en&dlc=en&cc=us&lang=en&product=90792

Issue When the scan button is pressed on the product, nothing happens. The scan button does not work correctly. Workaround Choose one of the following options to scan without using the scan button. Option one: Scan using Windows Fax and Scan

Click the Windows icon ( ), click Programs , and then click Windows Fax and Scan . NOTE: The Windows Fax and Scan option is available in the Business, Ultimate, and Enterprise editions of Windows Vista. If you have the Home Basic or Home Premium edition of Windows Vista, skip to Option two: Scan using Paint .
Click New scan .
Click File , and then click Scan .

Option two: Scan using Paint

Click the Windows icon ( ), click Programs , and then click Accessories .
Click Paint .
Click File , and then click From Scanner or Camera .
Click Scan .

Cause The drivers in the Windows Vista operating system do not support button press functionality on the product.

Read full answer

Oct 04, 2008 • HP Officejet 4110 All-In-One InkJet...

0helpful

2answers

HP Officejet Pro L7580

scotti444 ,

hi! try this solution for your problem.tnx

Follow these steps to correct the problem:

Open the HP Director/Solution Center software.
Click Settings , click Scan Settings and Preferences , and then click Scan To....Setup . The Button Settings window will appear.
The Destination List tab should be visible. The software will scan the computer and determine what scan capable programs are installed on the computer. These will be listed on the left side.
Select a program you wish to scan to and then click Add to move it to the right side. Programs listed on the right will be available as scanning destinations when pressing the Scan button.
Figure 1: Destination tab of the Button Settings

5. On the Scan To Button tab, you may also specify what type of scan you wish to launch from the front panel and establish a default scan resolution and color depth setting.

6. Click OK to save the changes and exit the setting.

Causes:
>This error message occurs if the Scan To settings have never been set.

hope this can help you resolved your problem

regards,
coffeebeans

Read full answer

Mar 15, 2008 • HP Officejet Pro L7580 All-In-One InkJet...

4helpful

2answers

No Scan Options Error Message

Vista?

Pressing of scan button feature is no longer supported by hp drivers, if installed correctly one scans using scanners and fax

When the scan button is pressed on the printer, nothing happens. The scan button does not work correctly. Solution Scan documents using Windows Fax and Scanning or Paint. Scanning with Windows Fax and Scanning