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Of course Yes. It is service able. There two parts may damaged on your phone i.e. screen and or just an interface cables between screen and circuit board. I hope the problem is just on the latter.
After much frustration, I've figured it out something that works.
Turn the mp3 player off, remove the battery cover, take out the batteries, put them back in, screw the battery cover back on, turn the mp3 player on, press the green play button. You should then see the "welcome" screen.
The boombox has continued to lock up frequently - almost everytime my son plays with the stinkin' thing - but at least I know how to unlock it now.
Good luck :)
I have the same deck and a very similar problem. Mine was stuck in the out position and would beep and move a little but there was no lights or music. I called Alpine and they told me that sometimes the inner sleeve around the deck will pinch the unit a little. I took my unit out of the dash and sure enough the plastic face plate came loose and moved about 1/32 of an inch when I slide it back in place and turned the power back on it worked perfectly. Hope this helps.