Hi I have a question, in my nortel phone there's an option for viewing a directory, but there's one contact that doesn't appear and I don't know why. Can you tell me if there's an option in the Nortel Software that can help me solve this problem.
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It requires a router with IP phone options. Like Cisco 2800 Series Integrated Services Routers. They are more for offices and are very expensive, but shop around there may be something out there for the home by now.
I'm not familiar with this particular phone, but our Nortel system phones sometime act up. The trouble is almost always the cord or handset, especially if the phone is wall-mounted and the handset has taken a dive or two to the floor. On rare occasions we've had a phone go bad, but not often.
Try another cord first, then swap handsets with another phone if you can. That will probably solve the trouble.
You need to configure your CS 1000 for Personal Directory / Redial List / Callers List through Element Manager. Instructions for doing this are in the IP Line Fundamentals NTP. You can download the NTP from www.nortel.com/support.