Hi, as mentioned above i am not being able to start my player as it freezes at the starup at creative logo, I've also tried the recovery method but still it doesn't work.
I would really appriciate if you can please help me in this matter.
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One of the Knowledgebase Solutions for "freezing" gives this answer:
Solution ID: 64087 Solution ID # 64087 --> -->
Player is Freezing Keywords / Key Phrases: freeze, freezes, freezing, hang, hanging, freezes at creative logo, at docked screen, rebuilding library screen, playing audio files, switching to other functions or menus while shutting down, freezes at recovery mode, freezing at music playing now screen
Gently push the end of a thin object (such as a pin or straightened paperclip) into the Reset hole. The reset button for your player is located at the bottom of the player, to the left of the sync adapter port.
Refer to the article below to access the recovery mode and perform a Clean Up.
Clean Up scans a player\'s hard disk/memory card and removes any invalid links from the music library. It does not affect the working music files at all. It is recommended that you perform "Clean Up" first before formatting or reloading the player\'s firmware.
It is advisable for you to clean up your player regularly if you are frequently transferring files from you computer to your player or vice versa.
You firstly should make sure about you dont have some autorun virus in
your player.I had the same problem and i fortunately discovered an
autorun virus in my player.I cleaned it and i started it in recovery
mode.then i updated the firmware.it began working.you should try
that.you can find the firmware upgrade program on creatives
Behind the on/off switch is a little hole. Inserting the end of a paperclip will reboot the device. Then seek out the latest software from the creative site and install it. It is sometimes a glitch caused by an early version of the software.
Sounds like it may be the index in your Music Library. Try going into Recovery Mode; remove battery, hold power switch to ON, replace battery, release power switch when the Recovery Mode screen appears on the screen. Run Option 1 CleanUP, after it completes run Option 4 Restart. You will get a Rebuilding Library screen when it reboots, that's normal, then it should go back to your startup screen.
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