Trouble transferring video onto PC

First thing to try is updating the picture package software(assuming you have windows XP); http://esupport.sony.com/US/perl/swu-list.pl?mdl=DCRDVD403&UpdateType=Everything&SelectOS=7 Probably worth uninstalling and reinstalling the program before applying the update. The update doesn't claim to fix your issue, but try it anyway, there are sometimes additional parts to these updates. Here is the link for the user manual if you need it; http://esupport.sony.com/US/perl/model-documents.pl?mdl=DCRDVD403®ion_id=1 Check page 100 - USB speed setting - see if that makes a difference. Check page 86, it has contact links for pixela, who support the software. If you record a movie, then finalise the disc before trying to transfer the video, this should stop any recording over information without formatting the disc first. then put the disk into your pc dvd drive instead of using the cable link. You should then be able to view the movies using most media player programs. Try a dvd on which there are only movie files, no still images - see if you get the same problem. Hope this helps, please ask again if you still have a problem :)