When I put in a dvd to play, the screen tells me it is "Reading" then "Err" message shows up. This happens with any disc we try to play. we've gone through all the troubleshooting steps that are in the manual (cleaning the disc, making sure disc is placed correctly, running a cleaner, etc.) My husband finally opened the top cover to discover that when the dvd tray closes the disc does not start spinning. He tried to manually get the disc to spin and it will start spinning and play the dvd, but then it stops spinning again after a short while. Is there an easy fix for this or do we need to trash the player?
If your dvd player is 5 years old or more i suggest you trash it and get a new one but if its not try to clean the lens manually with a peace of bond paper. rub the paper gently on the surface of the lens
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I had a similar ERR message and freaked out a bit for a week. Panasonic customer service was no help and suggested i send it in for VERY expensive repair. No way. After tons of additional research and trouble shooting I fixed my unit tonight. I downloaded the DMR-ES40 DVD Recorder Firmware Update from the Panasonic update and stored in on a CD. Put the cd in my dvd player following instructions from the website. My system is restored and works well again.
Why paid personnel at Panasonic could not tell me this is beyond my understanding.
Try updating you firmware as I did. Hope you get the same success. -Tamara