Schlage lock will NOT turn. The problem is that this lock is on a shed and now I have no way into the shed without breaking a window or the door. I am using the Sclage key that came with the lock. How do I get the lock to work? Locksmiths are way too expensive. Cheaper to replace a window than hire a lock smith.

SOURCE: schlage B62 double sided lock

Hello. get a can of a penetrating lubricant called WD-40. Squirt a little into both key holes and let it sit for a couple of hours. Then insert the key and work it back and forth. If it is still frozen, repeat the treatment until you break it free. Joe

SOURCE: Schlage deadbolt will not unlock even with the use of a key?

it sounds as though the linkage that pulls the deadbolt back has disengaged... if you undo the screws from the inside of the door and remove the manual knob there will be 2 more screws holding the key lock to the door. A thin flat bar is attached to the key lock that goes through the deadbolt and into the manual knob. This bar turns with the key, sliding the bolt on its track to lock and unlock the door. Once the lock is apart check the key in the lock to see if the bar turns when the key does. then see if there is anything that may be obstructing the deadbolt from sliding. The locks are pretty indestructible so if there is a problem it may have been from the install... perhaps the door is to wide for the lock to engage properly and the lock worked loose in the 6 months that it worked.

Testimonial: "I will try your suggetion. Thank you."

SOURCE: new schlage deadbolt stuck in locked position

Make sure that the tang from the lock side actually engage the mechanism in other side of the door. If the tang is too short or not engaged the lock will not work. Also check that the two screws connecting the lock to the other side is actually tight.

Spencer Field

• 33 Answers
• Posted on Oct 13, 2010

SOURCE: Schlage deadbolt installed about a month ago. The

my guess is that during installation the inside lock cylinders were 1/2 or a full rotation more in one direction than the outside cylinders. remove it from the door, assemble it and try it without installing it. If it doesn;'t work, take it back. If it's old, oil it. if that doesn't work- toss it- you've spent an hour on a $15 item.

SOURCE: I have a two month

Hello My name is Lori and I work at Schlage Customer Service. If this is not a Schlage Key it may be possible that they did not cut the key to the correct code. Look on your key for the 5-digit key code and make sure the keys align up exactly - the keys also should be the same width. Also when you install this B362 you should install it with the katch extended and the keys out of the cylinder. Try some of these tips and if you still need help - please feel free to call us at Schlage Customer Service: 1-888-805-9837 Good Luck!