Question about Whirlpool GS6NBEXR Side by Side Refrigerator

1 Answer

Whirlpool GD5RHAXNQ00 side by side

This unit has the ice bin in the door and the optic sensors to determin if the bin is full.I have followed the trouble shooting chart which was included with the unit and discovered that by unplugging the refigerator and plugging it back in the ice maker will cycle one to two times and then stop again. I suspect there is something wrong with the optic sensors but want to be sure of the correct parts to purchase. How can I fool the sensor to prove this part is dective? Are there steps that can be taken to troubleshoot the problem more completly?

Posted by Anonymous on

  • 2 more comments 
  • Anonymous Jul 15, 2007

    The sensor indicated defective and I ordered the emiter and reciever boards.

  • Anonymous Jul 15, 2007

    Boards shopuld arrive in a few days

  • Jonathan_r May 12, 2008

    Tested the sensor and it is working correctly. Can you describe:

    How to test to see if the fill spout is frozen/ and a fix?

    How to test the "internal plumbing" that fills the cube tray.

    The water through the door is working, but the cube tray isn't filling at all.

  • Anonymous May 19, 2008

    Not Making Ice, Bin has ice make but wont dump. Checked infrared light. When opening door, red light repeats patteren of two blink. When I hold left side reflector in, blinking light on right of door goes out and remains out as long as I hold the spring loaded reflector tab in.




1 Answer

Ron Marek

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert whose answer got voted for 500 times.

  • Master
  • 878 Answers

Home repair, When you open the freezer door the lED on the right should flash 2 times with a pause repeatedly. If you hold the left side emmitter flap down, the LED should stay lit. If you have this, the optics are ok. The ejector blades should be parked in the 2:00 position when homed. You didn't say what the problem is but if it cycles, you should be filling. I would check out the fill spout first and make sure it is not frozen shut. If that is ok, I would suspect the inlet valve. Catriver.

Posted on Jul 13, 2007

  • lek2096 Sep 07, 2011

    I have a gd5rhaxnq00 whirlppol side by side ref. and it stopped making ice. I lifted out the ice box to empty the ice into a bowl and since then it doesnt make ice or fill with ice, i checked the black hose and it doesnt appear to be frozen? the water on the door works fine and the ice button all seem to be good, I do notice however that when I open the freezer door the RED light blinks 2 times, cont. then when I close the flap it stays solid RED??? any ideas to get this working?



Add Your Answer


Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

I have a Whirlpool Model GD5YHA. The icemaker is not making ice. The red light is blinking.

Your have not given the full model #. Anyway most likely you have the Ice Maker Optical Level Sensor.

Just red light blinking does not mean faulty here. There is a Optical Sensor check sheet. You have to follow those instructions.

Google "Whirlpool Ice Maker Optical Sensor check sheet". You will get the instruction sheet and/or youtube videos on the subject.

Not making Ice means either the ice maker is faulty or Optical sensor faulty or water valve cannot feed water due to malfunction or line frozen. Also freezer should be below - 12C to ice maker sensor to work.

Oct 25, 2017 | Whirlpool Refrigerators

1 Answer

I have a whirlpool side by side.water and ice in door,water runs normal but no ice.

Ken, make sure you are getting water to your ice maker. Most common ice maker problems are caused by lack of water. There is a water valve( dual) that feeds your water dispenser and ice maker that could be the culprit. Even if you are getting water out the door the valve can still be bad( separate water lines)..
Second thing to check are your optics( It measures ice level in your bin. If they are defective it will trick your ice maker into thinking its full of ice and not produce anymore.) They are located on the freezer walls just below ice maker..

Jun 28, 2017 | Whirlpool Refrigerators

1 Answer

Whirlpool refrigerator won't make ice--just out of warranty

I would have to say control board but you could look for a bin level switch. This is what tells the machine that the ice Bin is full. If it is duty or damaged the machine will never make ice as it thinks there is enough already there

Sep 05, 2012 | Whirlpool Refrigerators

1 Answer

Hello I have a gd5rhaxnq00 whirlppol side by side ref. and it stopped making ice. I lifted out the ice box to empty the ice into a bowl and since then it doesnt make ice or fill with water in the ice...

I found the Manual HERE. From what I have seen, it would seem that the Ice Storage Bin is not in the freezer correctly. Remove the unit, and check the area around it, perhaps there is something that is not allowing the unit to set properly. Since there is a sensor, probably an armature or something similar there to sense when the bin is out of the freezer, that is probably the source of your trouble, both with the none production of ice and the blinking lights. Page 8 of the manual also describes what happens when the Filter needs to be replaced. If there is an indicator for that, which could be the light you mention, it may be that the filter is in need of replacement. You can use the machine without a filter as well. Refer to the manual if my prior diagnosis is incorrect.
Hope this gives you the solution you require. Please rate and comment, Thank You Joe

Sep 07, 2011 | Refrigerators

1 Answer

Do i need to change the filter in order to get the ice maker to work? the water still come out but not into the ice maker. please help!

no you donot need to change the filter first. all of the water goes through the filter first. you either have a bad water valve for the ice maker. a bad ice maker. or bad optics that sense the ice bin on the door is full. can you move the ejector blades on the ice maker? that will tell you if the ice maker gear is broken.

Apr 25, 2010 | Whirlpool GS6NBEXR Side by Side...

1 Answer

Ice Maker will not stop making ice

the beam is defective. Its called an optic eye it does tell the IM that the bins full and cuts power to IM when beams dont see each other.

Nov 04, 2009 | KitchenAid (KSRD22FKST) Side by Side...

2 Answers

Whirlpool Ice maker4 issue

Sounds like the optics are bad part # 4389102 this model(if we have the right model#)has two optics boards one receiver one emitter on either side of the door opening which shoot a beam from one to the other through the opening in each side of the bin,as long as nothing blocks that beam and the freezer is cold enough to chill the thermostat to temp in the icemaker,then it should be dumping ice.

Sep 13, 2009 | Whirlpool GS6NBEXR Side by Side...

1 Answer

Whirlpool icemaker

Your unit has infered sensors on the frezzer left and right walls. There is a diagnostic test sheet brown in color in your kick plate.All you have to do is open frezzer door look on the right sensor it should blink twice followed by a 1-2 sec delay,if that is good press in flapper door on right sensor do not block path of infered beam you will not see a beam its invisable.Once you hold in flapper on right sensor the led should be solid.If solid optics are good if not solid led replace optic sensors

Jan 25, 2009 | Whirlpool ED5SHAXM Side by Side...

1 Answer

Ice maker not working

Press and hold the flapper in dont block the optics there is a light beam that goes across and you will see a u shaped notch in your ice bin on the door this determins when the bin is full when the beam is blocked it thinks the bin is full ..After pressing and holding the flapper in what does the red light do keep blinking ?? if so how many time before there is a pause and repetes if it stays on solid i need to know that too

Jan 28, 2008 | Kenmore 53703 / 53706 Stainless Steel Side...

1 Answer

Optical sensor or valve problem

Your ice maker has an automatic shutoff. The ice maker sensor passes a beam from one freezer wall to the other, automatically stopping ice production when the storage bin is full. When you open the freezer door, you should see a red light on the top right freezer wall.When the freezer door is open or the ice storage bin is removed, the sensor cover or "flipper door" on the left wall of the freezer stops the ice maker from producing ice by blocking this sensor, When the beam is blocked, the red light on the right will blink twice. This is normal operation. as for the blink twice and pause I'm still checking on that. Make sure the water flow is coming from the solenoid valve located on back and bottom of refrigerator to the ice maker. Check the solenoid to see if the magnetic field is pulling the internal plunger open when ice maker ask for water. That can be checked with a multi meter at the wireing going to the solenoid and if the ice optics are telling the tray to fill voltage should be present. Insure that water supply is not restricted before it comes to the solenoid , like a bent line or clogged piercing valve.  Check that an ice cube is not jammed in the ejector arm of the ice maker. Remove jammed ice from the ejector arm using only a plastic utensil so the ice maker is not damaged. Call toll free in USA and a trained consultant will be happy to assist you. 1-866-698-2538

Oct 22, 2007 | Whirlpool GC5SHEXN Side by Side...

Not finding what you are looking for?
Whirlpool GS6NBEXR Side by Side Refrigerator Logo


Ask a Question

Usually answered in minutes!

Top Whirlpool Refrigerators Experts

Dan Webster
Dan Webster

Level 3 Expert

8221 Answers

Michael Thomas
Michael Thomas

Level 3 Expert

3056 Answers


Level 3 Expert

747 Answers

Are you a Whirlpool Refrigerator Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides