AHHHH!!!! My Zire 72 handheld wont turn on. I pressed the power button, nothing. I pressed the buttons on the front, nothing. I pressed the reset button, nothing. I charged it for 3 hours and still nothing. I even plugged it into the computer and nothing. But when i plug it into the charger the green light turns on.... Help Me!! peace ~Megan

Do a HARD RESET on your PALM ZIRE 31.
A hard reset will erase everything on your device. All your data will be removed, and formats, preferences and other settings are restored to their factory default settings.

1. Press and hold the Power (on/off) button on the front panel of your device.
2. While holding Power, use an unfolded paper clip, or the reset tool at the tip of your stylus. Gently press and release the RESET button inside the hole on the back panel of your device (where's the reset hole?).
3. If you see a progress bar (see below), keep holding the Power button.
4. Next, the Palm Powered screen will appear. Release the Power button when you see it.
5. You'll see a screen that asks: Erase all data? YES = "up" button NO = any other button. Press UP on your 5-way navigator to complete the hard reset.

1. Step 1 Straighten a paper clip into a single line.
   
2. Step 2 Locate the "Reset" button by spotting a small hole on the backside of the Palm Zire 31.
   
3. Step 3 Push the power button on the Palm Zire 31 with your finger and hold it down steadily.
   
4. Step 4 Push the paper clip into the "Reset" button's hole while holding down the power button.
   
5. Step 5 Release the power button once the screen displays the "Palm Powered" logo.
   
6. Step 6 Push the navigational key in the "Up" direction to complete the Palm Zire 31 hard reset.
   

You may need to do a hard reset.

To perform a hard reset:
1. Press and hold the power button on the front panel of the handheld.
2. While holding the power button, use the tip of an unfolded paper clip (or similar object without a sharp tip) to gently press and release the reset button.
3. Wait for the Palm Powered™ logo to appear; then release the power button.
4. When a message appears on the handheld screen, warning that you are about to erase all the data stored on your handheld, press any other button to perform a soft reset.

Hello.

From Palm support:

1. Press either the Date Book or Address Book button to see if
you can turn on your handheld that way.
2. Perform a soft reset: Use the tip of an unfolded paper clip
(or similar object without a sharp tip) to gently press the
reset button inside the hole on the back panel of your
handheld.
3. Make sure the power adapter is plugged securely into a
working electric outlet and is firmly connected to the
handheld. (If no outlet is available, your handheld can also
be charged through the USB cable, but this takes much
longer.)
Note: Your handheld does not have an indicator light to indicate that your handheld is being charged.
4. Charge for another three full hours.
5. If your handheld now turns on, check the charging-battery icon to ensure that your handheld is being charged. Example:
a. Connect the handheld to an outlet and turn it on.
b. Tap Home .
c. Look for the lightning bolt on the battery icon at the top of the screen.
d. If you do not see the lightning bolt, repeat steps 3 and 4.

Hope this helps.

YYOU NEED TO SERVICE IT

Hold power button while pressing reset button release release the power button when you see YES/NO confirmation to erase all data. Once you choose Yes, It will set everything to factory default. Personal data will be erased.

do you want to completely delete all the data on your palm zire if so try a hard reset (deletes everything!)

To do a hard reset:

Press and hold the power button on the front panel of the handheld.
1.
While holding the power button, use the tip of an unfolded paper clip (or
2.
similar object without a sharp tip) to gently press and release the reset button.
Wait for the Palm PoweredTM logo to appear; then release the power button.
3.
When a message appears on the handheld screen, warning that you are about
4.
to erase all the data stored on your handheld, press any other button to perform a soft reset.

while pressing the up button on the front, press the reset button on the back. if the Palm screen comes up allow it to reset, then plug it in to charge. I found this instruction for a "soft reset" online.

o at the back of ur palm is a reset button just press it and it should be fixed

hold down the up button and use a paper clip or tip of your stylis to reset, do both of these at the same time.