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I NEED to cancel warning tones...

The NEC switchboard I have to use every day is driving me quite batty with beeping that starts after someone has been on hold for 60 seconds. The only way around it is to either take them off hold then put back on, or turn the volume right down, which unfortunately also turns down the ringing volume. Does anyone out there know if I can cancel that "Feature"? Frustrated Receptionist

Posted by Nicole Creber on

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  • Nicole Creber Jul 13, 2007

    Thanks a bunch! I.T. department are going to re-programme it for me, and the rest of the office is grateful too!

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You cannot cancel the feature but the on-hold recall timer can be increased. This is a system programming feature that will effect all phones. You could change the timer from 60 seconds to say 240 or more. Do you know who is in charge of making programming changes for your system? You may have someone at the office or you may pay a company for adds, moves & changes. As far as programming goes, changing a simple timer is about as easy as it gets but it's still a bit complicated and would require a programming manual for your phone system (not the phone) so the first step is to find out which NEC phone system you have.

Posted on Jul 12, 2007

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