Question about HP Compaq Presario M2010US Notebook

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User environment error message and HDD fail of Test #2-07

I receive a weird error message at startup, it only stays up for about 25 seconds, so here is the gist of it: "User environment- Windows cannot load the locally stored profile because of insufficient security rights or corrupt local profile. A 1/0 operations initiated by registry failed." It then automatically takes me to a profile which is not mine, and it acts like it is a Guest Profile, i.e. prompts me to tour Windows XP, internet explorer does all of the prompts of a freshly downloaded program. Also, the PC is freezing up constantly for about 30 sec. Have done a disk defrag (but it defragged with errors) and an HDD self test (where I received the Test #2-07 failed message). The Hard drive is only about 4 months old (HP replaced it while it was still under warranty). The very last thing I did to my computer before I received the error messages was download LimeWire PRO, I do not know if this is related or not. I have uninstalled LimeWire PRO just in case. I set up a Guest account right know (not the one that I am automatically taken to on a normal startup), and the PC has stopped freezing. I would really rather not buy a new HD, since my warranty expired. Should I re-format, go to Geek Squad?? Help!

Posted by Michelle Lynch on


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andrew pester

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I would suggest that you restore your pc back to a previous date and see if the 30 second freeze ups go away. This has happened on a few of pc's i have had, but the reason i put it down to was a corrupt windows update or one of window malicious viral scans. Go to start>programmes>accesories>system tools and select system restore. When opened up choose a date previous to when this started happening or choose a date before the last updates or system check, only dark lettered dates can be restored the greyed out dates cannot.

Posted on Jul 11, 2007


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I have a Toshiba Tecra A-6EZ6312 and I can't get it to load up. When it is starting up it goes to a screen that says Intel (R) Boot Agent GE v.1.2.30 Copyright (C) 1997-2005, Intel Corporation CLIENT...

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More than likely your hard drive (HDD) has failed and you'll need to replace it and reinstall XP. The only other option really would be that you've got bad connections or that the interface between the hard drive and the HDD has failed. That's unlikely though because you wouldn't get a message about no OS being installed, you'd get a message about not having a HDD installed because your computer can't see it. A computer can still see a HDD even if its failed providing that it can still receive power and communicate with the motherboard. Before you do anything, though, pull the HDD with the power off on the laptop (one or two screws at the most) and battery and power supply disconnected. Then, power up the computer without the HDD. The System BIOS should recognize that there is no HDD installed and yell at you for it. Power down the computer, disconnect the power supply and the battery again and reinstall the HDD. Then power up the computer. That may solve the problem. If not, keep reading because we're going to need to test it before we make any decisions.

To confirm that it is a dead hard drive, you'll need to test it on another computer, preferably a desktop as it will be the easiest to do and hopefully won't require you to spend any money other than on a SATA cable (unless you already have one) just to test it. I've looked up the technical specs on your laptop and it came standard with an 80 GB SATA 2.5" HDD. Assuming that your using the same hard drive that came with the laptop, and your desktop has a SATA interface and power as well, you'll first need to disconnect the hard drive from your laptop . Now, if your desktop doesn't support SATA or you're using a second laptop to perform the test, stop right here and advance to the second section that covers performing the test on non-SATA desktops and second laptops.
SATA Signal Cable: captainhawk1_5.jpg

SATA Power Cable:
captainhawk1_6.jpg Connecting to a Desktop Computer that supports SATA Interface For the Purpose of the HDD Test:
The easiest way to tell if the computer supports SATA interface HDD is by looking at the HDD currently installed on the desktop. I always use non-conductive (latex, neoprene) gloves when I work inside of a computer to prevent static discharges that can destroy your computer. You should too.
Turn off the desktop, and disconnect power. Open the case. If the connections for that HDD are SATA, the cables that are connected to it will look like the examples above. If they don't, your computer does not support SATA so you'll need to stop and go on to the next section.
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MOLEX to SATA Power Adapter Cable (may have multiple SATA connectors as well): captainhawk1_7.jpg

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Guide shows info not available and is recording all kinds of weird stuff.

Recording weird stuff:

sounds like you have accidently created timers.

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arrow up to 'Edit List'

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Info Not Available:

run a check switch test

hit menu 6 - 1 -1

highlight 'check switch' and press select

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you will get attn 015 message, allow this to finish and you will get 330

this is the guide downloading... if this does not happen go to
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1 Answer

OS does not load

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turn off laptop.
run psa (press and hold on the Fn key then press power button once. the test will progress just wait until it will say some results).
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if no errors try to do startup repair, pc restore. if all fails reinstall your windows os.

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Failure hdd at startup

This error indicates the hard drive is not detected or not plugged in. Open the case and see if the hard drive cabling is connected. Some SATA cables don't stay connected particularly if the cables do not latch properly.


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