I need some help, I got an IP phone and it has 2 lines of intercom I don't know why but one of them appears to be used but it's not. I have tried reseting the phone but it didn't work out. Please if anyone can help it's urgent
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It requires a router with IP phone options. Like Cisco 2800 Series Integrated Services Routers. They are more for offices and are very expensive, but shop around there may be something out there for the home by now.
I'm not familiar with this particular phone, but our Nortel system phones sometime act up. The trouble is almost always the cord or handset, especially if the phone is wall-mounted and the handset has taken a dive or two to the floor. On rare occasions we've had a phone go bad, but not often.
Try another cord first, then swap handsets with another phone if you can. That will probably solve the trouble.
What are you getting when you try to dial out? Sounds or display wise?
How are you dialing out? Do you access a line, dial 9 from intercom? The dial tone is probaly the phone system generated dial tone.
With more information, I can help..