Inactive features We lost power for approx. 2 hours and apon getting power restored our features are showing inactive. We can not access any voicemail in our company.

Kelli Linowski Jul 12, 2007

It is our voicemail feature that allows us access the voicemail and to change settings within the voicemail. We have lost power before but we have never experienced problems with our voicemail.
Kelli Linowski Jul 14, 2007

I did have to ge into the system and change the time. It was slowed down by the power outage. The date is correct. I am not familiar with any other problems other than our voice mail feature that are not working properly. The phone system is about 16 years old.

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201 Answers

Is this just voice mail or are other features not working. Voice mail is a separate part from the phone system so you could be having phone system trouble or voice mail trouble. Most Norstar system use a capacitor for memory backup and they typically do not fail. I have seen circumstances where rapid on/off cycles (that can happen when the power goes out in a storm etc..) cause the programming to become scrambled. You should put your phone system on a good surge protector or UPS battery backup. How about other programming? Did anything default? What is the time and date on the system?

Posted on Jul 12, 2007

Lori Aug 26, 2013

The date and time on the phone are accurate but unable to activate any features, all say inactive feature. Our phone doesn't have a electrical cord to put on a surge protector so not sure what that means>

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