Canon i350 not recognised by any applications

Following a whole series of problems with InkSaver, which were caused when I "updated" (big mistake) my printer driver I removed Inksaver and also the i350. I have re-installed the original i350 driver from the disk which came with the printer. I can now print a nozzle alignment pattern from the "maintenance" tab, but when I try to print from IE, Word, Excel or any photo application etc. I receive an error message saying it can't print due to a problem with the current printer setup. In IE I get a "scripting error". I have done everything that is suggested by Windows, to no avail. I am using XP. Any suggestions?

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Inky Fingers

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Canon Master
705 Answers

This is quite a long one so be prepared: Assuming you use IE7 on Win XP FIRST: Are you using a Packard Bell machine or do you have "Surfairy" installed? If so you need to remove Surfairy. To see if it is present if you are not sure use the windows search facility to look for surfairy in my computer. It would also be usefull if you could post the exact text (if any) contained within the Script Error window. Second: pen a new notepad session, to be called IE_fix.cmd, and copy/paste the below: regsvr32 urlmon.dll regsvr32 Shdocvw.dll regsvr32 Msjava.dll regsvr32 Actxprxy.dll regsvr32 Oleaut32.dll regsvr32 Mshtml.dll regsvr32 Browseui.dll regsvr32 Shell32.dll regsvr32 Ole32.dll Save the file, then double click IE_fix.cmd and answer the prompts. Ignore any error messages. Reboot and test. If the problem remains follow the method below Start, Run, SFC /Scannow (Have your XP CD Handy. Note that this command does not give feedback on the repairs it makes. The repairs are listed in your Event Logs.) The error may be linked to a missing/corrupt system file in XP that IE 7 exposes. A repair reinstallatiion of XP will fix it, but the above steps are less drastic.

Posted on Jul 25, 2007

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