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HELLO JUDIE! YOU CAN DOWN LOAD A MANUAL & BROTHER .COM. AS FOR THE LINE IT SEEMS TO BE COMIMNG FROM THE FILM CARTRIDGE , THAT IS ALSO THE PRINT CARTRIDGE ON THAT MACHINE. ARE YOU USING REFILLS? OR BROTHERS OWN , CHECL THE CART. GOOD LUCK BROTHER SR TECH
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goto your favorite search engine.Enter Brother fax machine support. Goto the the site that has brother manufacture and look for the support tab. Once there you look for your model number and then select it. It will give you downloads for drivers , manuals and technical information