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Anonymous Posted on Jul 11, 2007

Print problem when i print only furst few pages are printed then an error messages will be print on the next page then the whole print job is canceled

  • Anonymous Jul 11, 2007

    the printer is networked though a server

    and the contains of the page that is printed during the error are as follows

    PCL XL ERROR
    Subsystem: KERNEL
    Error: IllegalTag
    operatio: 0x34
    position: 8880

    not sure about the driver buy i guess it the printer driver that comes with the Hp 4600 printer

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1 Answer

Anonymous

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  • Master 624 Answers
  • Posted on Jul 11, 2007
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Phet, -Exactly what is the error message? -How is this printer connected to your PC, direct, networked though a server, etc.)? -What driver are you using? Once you supply this and any other pertinent details we'll start troubleshooting.

  • Anonymous Jul 11, 2007

    As a quick test I would go to another PC with the same operating system open the same file and try a test print. I suspect you will have the same problem.

    If you can duplicate the problem on another PC then the printer software driver is probably at fault. A couple of days ago one of my users had the same problem printing Excel (and Word documents as it turns out) documents on a network printer I had recently setup using the latest drivers (PCL 6) from HP. I have found that the general census of people experiencing this same issue is that using the older PCL 5 drivers fixes this problem and that is what I plan on looking at later this week. Your next step is to talk to your network administrator and get them to look into the situation. If they have any questions just have them post a question on this site.

    Good luck and let us know how it turns out.

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