H10 System Files Missing

Sorry I know many similar questions have been posted but the solutions are just to... blah. So one day the player randomly stopped my music to give me a message saying "System files missing" (I wonder how that happened) So I did as it said and went to the website. I decided to use their customer help chat thing and installed the firmware updater. Now it said to connect the H10 to the computer in UMS mode which I did. Player says USB Connected yay. But the firmware updater shows no response whatsoever. I decide to check out My Computer. gasp Amazingly it didn't show up as a drive. My H10 shows that it's connected and my computer shows that it's connected too... but only as a mass storage device. After ripping my hair out, I need to find out how to install drivers or I don't know just help me please >

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125 Answers

Sounds like a failing drive. From My Computer, right click on the drive and do a format before reinstalling the software on it. Choose full format, not quick. You WILL lose all your data that you had on it.

Posted on Aug 08, 2007

Anonymous Aug 13, 2007

Can you check in the BIOS for a setting like "Allow Configuration Reset" ?
When you enable this, reboot without the H10 in, then plug it in when your machine is up.
Check in Device Manager for any problems with your USB ports.
Unplug any other USB devices you don't need for now, it may be a power problem too.
Try them and let me know what you find.

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