The message "force close" "process com.sec & android.app.twlauncher has stopped unexpectedly please try again" such msg was appearing and phone application was not working. The service center rectified it as software problem and have repaired it. Now the kies files are not opening in my pc to update the mobile files.
SOURCE: every time I open my galaxy tab. I can not access
touch and hold on pressing the home key until a task manager note will pop out end the recent tasks or uninstall the programs that u suspect making problems. my galaxy was having problems with viber and what's up communication apps i uninstalled them and the problem was solved automatically
SOURCE: Can't update new Samsung Kies via Kies
I faced the same problem here but not at 1% but at 61%. Just keep retrying. Worked for me.
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