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Do the cutter have a switch with reverse written on it. Try switching it momentarily. You will need to unplug the cutter and look closely on the bottom for screws usually Philips "star shaped". They maybe hidden under tags or panels that are glued on. Could even be on the sides.
Carefully take the covers apart may take a little prying, do this somewhere that if parts fall out you can find them, maybe carpeted surface where they can't roll away.
Located where the paper is pilled up and remove 1 tiny piece at a time.
My shredder, different make, occasionally has the same problem, especially when I try to put too many sheets of paper through at one time.
It happens because the paper jams in the cutter wheels and holds
a switch lever in the on position.
Step 1) Use the reverse switch (mine has one) to back the paper up a bit, then switch it to forward. Repeat this a few times and it might clear itself.
Step 2) If step 1 did not work, unplug the machine and use needle nose pliers, a small swrew driver, or any other handy tool, and remove all of the paper bits from the cutter assemble. Once this is done, it should work fine.
Some shredders aren't designed to shred anything more than paper. Credit cards, staples, paper clips and the like could have jammed it up. Try running the shredder in reverse and oiling the blades. More help with paper shredder oil here: http://hubpages.com/hub/Paper-Shredder-Oil
If you can't get the paper shredder up and running, it looks like you might have to pick up a new paper shredder. Paper shredders can be pretty cheap though, great guide to cheap paper shredders here: http://hubpages.com/hub/Best-Paper-Shredders
I just ran into this same issue with an HP LaserJet P4015n. Worked with HP and the resolution ended up being the following.
Hopefully this will work with the P4515n printer as well.
1. Open EWS page (printer page) in Internet Explorer.
2. Log into printer as administrator 2. Click on Settings tab, Configure device, System Setup 3. You will find Tray Behavior 4. Change tray 2 model to Standard Tray.
This should give you the standard options for the Tray 2 size or default to the size detected.
Problem: The Printer does not detect the Reverse position of the cutter during initialization.
Either there is a scrap piece of paper obstructing the path of the
carriage that houses the cutter blade or more than likely impact on
the lower left side of the printer causing a bend in the metal that holds the Reverse switch. This switch will trigger a sensor telling the printer that the cutter has reached the Reverse position(left side)
The grinding noise is caused by the cutter carriage rubbing on the inner side of the door panel. The door panel shifted inward and is obstructing the path of the cutter blade.
Solution:Replace the door panel and check
for damage on the left side of the cutter blade path and bend the
metal piece to realign the switch so that the plastic carriage makes
contact when reaching the left side. Or replace the whole cutter blade assembly. Any replacement parts can be ordered from imagingspectrum.com.