Hi my mp3 player has been crashed or i dont know exactly what happened, but i went to use it one day and it started to make this clicking sound then it froze on the dell screen for quite a while until it died from lack of battery charge. So I was wondering if you can give me any advice on what to do to try and fix this?
Hey, mine was doing the exact same thing for awhile. This worked for me: Use a pin or pointy object to press the reset button while simultaneously holding down the play button. Continue to hold down the play button, but release the reset button. You should now see a screen with some options such as clean, reformat, etc. I just cleaned mine, then said reboot when that was done. It works again and I didn't lose any of my songs!!!
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you need cable interface to connect from your mp3 jukebox to a computer. your connection interface is thru USB (mini USB to USB cable). plug it in and your computer will automatically detect that new device. follow the on screen, open that device folder and download the music you wanted from your computer local drive to your philips jukebox. then you can download music (such as mp3 format) from your pc to mp3 philips jukebox. let us know.
Anything unusual happen to the player before the problem started? Dropped it or perhaps unplugged it from pc while synchronising?
The most likely fixable problem is a loose connector on the HDD/main board cable, or a failing battery/power adaptor giving the HDD a voltage too low.
unfortunately however the HDD on these players is a bit vulnerable to rough treatment.
When you connect it to a computer, does it still appear as normal or is it not recognised etc. What operating system PC are you using - perhaps formatting from the PC first before trying to install the firmware will help.
Are you using the latest firmware from Dell or are you using a cd that came with the player?
Is your player still under warranty or do you want to try and open it up and have a check yourself.
Let me know more info and what you wish to try :)
The solution to many random problems is to simply reset your Dell DJ. This can be done by using a small, thin object (such as the tip of an ink pen) to press the reset button that is on the bottom-left side of the DJ.
Hold down the play/pause button while it's off, insert a paperclip into the reset button, take it out, and then let go of the play/pause. The DJ should open to a rescue mode, then run disc clean-up.
if you have the dell jukebox the reset is a little hole on the left side, use a unfolded paper clip to reset push in, it should power down and back up. This happened to me awhile back it froze called dell support and that was the answer. Hope that helps you.
I think my trusty DELL DJ (now coming up on five years old!!) will sadly be replaced as my main mp3 player sometime this year... I love it, but no drivers!!! Perhaps I can find a way to use it as an external/portable hard/flash drive.
Yahoo jukebox was bought out by Rhapsody. I had the same problem and their only solution was for me to buy a Rhapsody subscription. I know this is not the solution you want to hear but that seems to be the only way to keep any music that was stored using the yahoo jukebox.