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I have the same problem with a new laptop running windows 7. Seems like something is wrong with the win 7 driver as the 7010 scans fine with my old laptop running vista. I tried activiating the microsoft scanner and using this but this also doesn't work which is why I think it must be the scanner driver.
I also tried re-installing the brother software abd faithfully followed all instructions. No joy either.
So I don't have a solution to our problem but I guess brother will eventually fix it.
I cant find the machine DCP-7020 but I think this machine is the same with model MFC-7420 if you have the installer CD follow these steps:
For USB Interface Cable Users For Mac OS® 9.1 to 9.2 & Software 1 Turn off and
unplug the MFC from the AC outlet and disconnect it from your Macintosh, if you
already connected an interface cable. 2 Turn on your
Macintosh. 3 Insert the
supplied CD-ROM for Macintosh into your CD-ROM drive. 4 Double-click the Start Here OS 9.1-9.2 icon to install the printer and scanner
drivers. If the language screen appears,
select your language. 5 Click MFL-Pro Suite to install. 6 Follow the
on-screen instructions, and restart your Macintosh. 7 Connect the USB
interface cable to your Macintosh, and then connect it to the MFC. DO NOT connect the MFC to a USB port on a keyboard or a nonpowered USB hub. 8 Plug in the power
cord and turn on the MFC. 9 From the Apple menu,
open the Chooser. 10 Click the Brother Laser icon. On the right side of the Chooser, select the MFC to which you want to print. Close the Chooser. The MFL-Pro Suite, Printer driver and Scanner driver have been
installed. To install Presto! PageManager, click the 11 Presto! PageManager icon and follow the on-screen
instructions. Presto! PageManager has
been installed and the installation is now complete. You can easily scan, share and organize photos
and documents using Presto!PageManager.