Question about Dell 924 All-in-One InkJet Printer

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Paper jam Dell all in one printer is fairly new. It says it has a paper jam I check and still the message comes out to eliminate paper.I unplug it and still same message.

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All it takes is a small piece of paper or other foreign object in the rollers somewhere, or if by chance one of the paper sensors in the paper path being fouled up. Check the entire paper path, from where paper enters, to the exit. Often these paper sensors, there may be just one... consist of switch or optical device with a lever. If the lever is broken such will give an error.

Posted on Jul 10, 2007


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Turn the power off and let it sit for a few minutes. While it is off, open all the paper path access areas and check for any pieces of paper or buildups which may affect a sensor.

Close it back up and turn it on.

Here is a link to the manual, which has two good areas covering paper jam troubleshooting and resolution (around pg 300).

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If there is no paper causing this, you probably have a sensor problem.

Try unplugging the printer and plugging it back in.

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