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Bose 321-GSX. Hello Everyone I have a bose 321 system and it is not reading any disc. I even tried the bose demonstration disk, but unsuccessful. I even unplugged the unit for 60 secs as per the manufacturer, but it did not work. I even used the lens cleaner for dvd players. Please help me how to get this problem fixed. Cheers Ryan

Posted by Ryan Pereira on

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  • jasmat85 Aug 31, 2008

    i have a bose gs series 2. it either shows no disc or format unsupported when cd or dvd is inserted. i can't even use the cleaning cd. am/fm works fine

  • murta Sep 22, 2008

    I HAVE THE SAME PROBLEM EACH TIME I PUT ON A DVD I GET "FORMAT UNSUPPORTED" I HAVE TRIED SWITCHING THE BASE BOX "OFF" THEN "ON" THE FOLLOWING MORNING, I HAVE REPLACED THE VIDEO CABLES, CLEANED THE DVD HEADS IT WILL NOT READ ITS OWN SET UP DVD ,ANY BODY GOT SOME ANSWERS PLEASE E MAIL ME [email protected]

  • sayno2bose Nov 25, 2008

    Mine won't read DVDs either. What a waste of money!!

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2 Answers

Anonymous

Adelina, I recently purchased this unit. After having four units lock up, I finaly got one that seems to be working fine. If you still have warrenty remaining, I suggest returning the unit to Bose as they are apperently having signifigant issues whit this product line. Unfortunatly you may be without a unit for a while.

Posted on Jul 30, 2007

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Anonymous

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Not familiar with unit, but you can try a couple of things. Have you tried to play DVD's and CD's? If they both don't work you may have a laser problem. You can also hook up an external DVD/CD player to the coax and/or optical inputs and see if that will work. If this does, than you can still use the unit with an external source component. If that doesn't work you may need a new unit.

Posted on Jul 10, 2007

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Disc cant read the disc and will not eject the disc. I tried unplugging it and putting on and pushing eject. no good. what do you think bose 321 system
disc cant read the disc and will not eject the disc. I tried unplugging it and putting on and pushing eject. no good. what do you think bose 321 system ...
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Oct 08, 2010 • Bose 3 2 1 GSX System
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Bose 321 system will not read cd or dvd discs. Is it something I can fix?
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Dec 07, 2009 • Bose 3 2 1 GSX System
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Hello my Bose 321 I had for a little more than a year and now its starts going crazy first it wont let me get a disc out now it tells me format unsupported everytime i try to watch a movie brand new or...
Mine does the same thing I cleaned the Laser with alcohol yesterday it worked but I will try using it today to see if it fails.
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Oct 15, 2009 • Bose 3 2 1 GSX System
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I have a friend with a 321 system. He says it
Unfortunatley no, its not software that reads dual layer discs, its hardware. I sold Bose for 2 years and do not know of any Bose items that will read dual-alyer discs. Dr. Bose has a hard time keeping up with technology sometimes. Other than that, the 321 is a great system!
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Oct 02, 2009 • Bose 3 2 1 GSX System
4helpful
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I put in a dvd and i get format not supported?bose 321 gsx system
-If this happens on all DVDs, then this may need to be repaired (Bose will repair this for free if this is the case- they can test it too) -If this happens on some or most DVDs, you can try a firmware update. Call Bose at 800-367-4008 and tell them about this. Request the most recent software/firmware update disc.
If you haven't already, just try resetting this first. (unplug the power cord from the acoustimass module for about 30+ seconds and try again)
If this happens primarily on rentals or home-made dvds, an update will most likely fix the problem.
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Jul 15, 2009 • Bose 3 2 1 GSX System
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My BOSE 321 GSX, was working just fine. I was listening to a CD and started storing it, then someone else tried to stop it, and pushed the on/off, source and eject buttons at the same time. Since then it...
you can open it up and see if you have broken the ac/dc converter. disc tray could have jammed it up. if you dont know much about them then try calling customer support. ^^
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Jun 14, 2009 • Bose 3 2 1 GSX System
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Bose 321 system reads bad disc on all dvds
if will not read a laser lens cleaning disc , then it will need to be opened up and the laser lens will need to be cleaned manually with the cleaning solution and a cotton tip , but do it easy and dry the lens with the cotton tip
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Nov 27, 2008 • Bose 3 2 1 GSX System
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Bose 321 System
its the format of the DVD as its written.
Nothing you can do but to have the DVD re-authored.
We had this problem with out wedding video. It runs fine on my computer but not in the Bose. We asked the videographer to reauthor the DVD explaining the problem and it works now.
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Sep 13, 2008 • Bose 3 2 1 GSX System
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Format unsupported
Format unsupported simply means the unit can not read the disc. The problem is either the disc or the player.

Contact Bose technical support if you are sure the discs are good. 800-367-4008

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Jul 31, 2008 • Bose 3 2 1 GSX System
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BOSE 321
Have u tryed other disc ? if so your Bose system my have read a corrupted disc u may want to change out your IDE cable and if that doesn't work then corrupted files has made its way to one of your main broads.
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