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Question about Bose 3 2 1 GSX System

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Bose 321-GSX. Hello Everyone I have a bose 321 system and it is not reading any disc. I even tried the bose demonstration disk, but unsuccessful. I even unplugged the unit for 60 secs as per the manufacturer, but it did not work. I even used the lens cleaner for dvd players. Please help me how to get this problem fixed. Cheers Ryan

Posted by Ryan Pereira on

  • 1 more comment 
  • jasmat85 Aug 31, 2008

    i have a bose gs series 2. it either shows no disc or format unsupported when cd or dvd is inserted. i can't even use the cleaning cd. am/fm works fine

  • murta Sep 22, 2008

    I HAVE THE SAME PROBLEM EACH TIME I PUT ON A DVD I GET "FORMAT UNSUPPORTED" I HAVE TRIED SWITCHING THE BASE BOX "OFF" THEN "ON" THE FOLLOWING MORNING, I HAVE REPLACED THE VIDEO CABLES, CLEANED THE DVD HEADS IT WILL NOT READ ITS OWN SET UP DVD ,ANY BODY GOT SOME ANSWERS PLEASE E MAIL ME [email protected]

  • sayno2bose Nov 25, 2008

    Mine won't read DVDs either. What a waste of money!!

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2 Answers

Anonymous

Adelina, I recently purchased this unit. After having four units lock up, I finaly got one that seems to be working fine. If you still have warrenty remaining, I suggest returning the unit to Bose as they are apperently having signifigant issues whit this product line. Unfortunatly you may be without a unit for a while.

Posted on Jul 30, 2007

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Anonymous

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Not familiar with unit, but you can try a couple of things. Have you tried to play DVD's and CD's? If they both don't work you may have a laser problem. You can also hook up an external DVD/CD player to the coax and/or optical inputs and see if that will work. If this does, than you can still use the unit with an external source component. If that doesn't work you may need a new unit.

Posted on Jul 10, 2007

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-If this happens on all DVDs, then this may need to be repaired (Bose will repair this for free if this is the case- they can test it too) -If this happens on some or most DVDs, you can try a firmware update. Call Bose at 800-367-4008 and tell them about this. Request the most recent software/firmware update disc.
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if will not read a laser lens cleaning disc , then it will need to be opened up and the laser lens will need to be cleaned manually with the cleaning solution and a cotton tip , but do it easy and dry the lens with the cotton tip
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its the format of the DVD as its written.
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Contact Bose technical support if you are sure the discs are good. 800-367-4008

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Have u tryed other disc ? if so your Bose system my have read a corrupted disc u may want to change out your IDE cable and if that doesn't work then corrupted files has made its way to one of your main broads.
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