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On most phones, the copper contacts down inside the jack work kind of like switches to detect if you have anything plugged in. Other stuff getting in there can depress the contacts, making the phone think something is plugged in.
Get a bright light (flashlight or the like) and shine it down in there. Check for anything unexpected in there, like pocket lint. If there's anything in there, fish it out with some small piece of wire (a paperclip, needle, or the like).
i have the same problem. i have a rx-v661. i goto the zone 2 settings and try to change the volume and it says VOL FIX. I cannot hear anything out of zone 2. It takes the current volume that is in zone 2, but i cannot hear anything. it has been working fine for at least a year.
This problem seems to be related to the contacts list - makes no sense but in my Son's Env phone if he removes one of his contacts it fixes it! it seems that it only happens when someone in your contact list calls or you call them. Weird...then it will happen again and same thing fixes it.