How can I return the laptop to factory settings
Use the recovery partition on your MSI laptop to recover its original factory settings. Recovering your MSI laptop to its original factory settings will resolve problems with instability that you may be experiencing as a result of missing system files that were accidentally deleted. Recovering your MSI laptop to its original factory settings will also completely remove any viruses on your computer's hard drive that you were unable to remove with anti-virus software. Fortunately, you can wipe all of the information off your laptop's hard drive and start with a clean slate.
Turn on or restart your laptop. Press "F3" repeatedly when the MSI logo appears on the screen during the boot process to be redirected to the "Windows Boot Manager." Highlight "Windows Setup [EMS Enabled]" using the arrow keys on the keyboard. Press "Enter" to access the recovery partition on the hard drive of the MSI laptop. The "System Recovery Option" dialog box will appear on the screen. Click "MSI Recovery Manager." Click "OK" when a message appears on the screen notifying you that your computer will be restored to its original factory settings. Click "OK" when a message appears notifying you that the hard drive will be formatted to begin the recovery process. A dialog box with a status bar will appear to indicate how much time is left in the recovery process. Depending on the of your hard drive as well as how much personal data needs to be erased, the recovery process could take up to 45 minutes. Click "OK" when a dialog box appears on the screen indicating that the recovery process is complete. Your laptop will automatically restart and boot up to the Windows setup screen, where you can begin personalizing the settings for your Windows operating system. Hope this helps.
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