Turned on and stays on Creative loading screen and goes no further. Also when turned on it makes a noise as if the player malfunctioned. If there is no solution to this can we have an address to send it to get it fixed. It is still under warranty. Thank you Krystal
I've seen this problem quite a few times on the Creative Labs forum. I had a similar problem with my Zen Jukebox Xtra 60gb. My solution was to replace the hard drive and reload the firmware. Bingo! It works like new. If you feel adventurous do as I did. But if it's still under warranty then let Creative Labs fix it. Oh, by the way I got my hard drive for my Zen Xtra on eBay for $30.00. Also eBayers sell various troubled MP3 players for parts. A lot cheaper than if I had sent it in for repair.
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"If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."
First thing,make sure your battery is charged.When you power on your player,put it close to your ear.If you can hear the hard drive (a faint clicking noise) then your hard drive may be stuck.When you power on player,tap coner of player on mouse pad while player is booting up.If it doesn't work,try again,tapping a little harder.This is a common problem with these players.Good Luck
You don't have enough room on your drive to do this. I had the same problem. I took all my router ports off and connected just my creative vision player only and it worked. Computer system was over loaded.
Have you tried to remove the battery. If not, try this remove battery, see if that works. If removing battery doesn't work you may have to reset your player. First remove battery again, but before you put it back on, slide or hold your power on button, keep holding it down then insert battery. The load-up screen should come on asking to reboot, cleanup , or reload firmware. Just reboot and see what haps
You are simply in blackout mode. This is so at night you aren't blinded by the glow of a screen. Here are instructions right from the manual to turn on or off.
Blackout Mode On and Off
When Blackout mode is turned on, the monitor display will turn off to
reduce power consumption.
This additional power enhances the sound quality.
1 Touch [VISUAL] on the main source screen.
The VISUAL selection screen is displayed.
2 Touch [OFF].
The backlit-display portion goes out.
3 Touch [OFF] again to cancel the display backlight.
• To make the setting, set to “Setting the VISUAL Touch Button” (page
• If any button on the unit is pressed during Blackout mode, the
function will be displayed for 5 seconds to show the operation before
returning to Blackout mode.
• While the backlighting is turned off, the function indicator
After you turn on the player, put your ear up to the back side of it and keep listening for about 2 minutes. If the hard drive eventually stops spinning or makes a repeated clicking noise over and over in a repeated pattern then the hard drive is bad.
It sounds to me like that is the case. You will need to get the hard drive replaced. You should take it to a technician, or you can also do it yourself, but be careful. The parts inside are delicate and easy to damage.
Hopefully this will help. I have similar problem with my old Muvo Slim. Have tried several times to turned it on, but wouldn't work.
Until I donwloaded the firmware from creative.com, and run it with the Muvo attached to USB, and then bumm... everything goes normal.