Won't go past loading screen

Turned on and stays on Creative loading screen and goes no further. Also when turned on it makes a noise as if the player malfunctioned. If there is no solution to this can we have an address to send it to get it fixed. It is still under warranty. Thank you Krystal

1 Answer

Anonymous

I've seen this problem quite a few times on the Creative Labs forum. I had a similar problem with my Zen Jukebox Xtra 60gb. My solution was to replace the hard drive and reload the firmware. Bingo! It works like new. If you feel adventurous do as I did. But if it's still under warranty then let Creative Labs fix it. Oh, by the way I got my hard drive for my Zen Xtra on eBay for $30.00. Also eBayers sell various troubled MP3 players for parts. A lot cheaper than if I had sent it in for repair.

Posted on Jul 15, 2007

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