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Question about SanDisk Sansa e260 MP3 Player

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Microsoft asks for a certificate for sansa e260

My files will not synch with my sansa and gives me an error messege requesting a microsoft certificate, also it now refreshes everytime i turn it on. Help!!

Posted by Mike Miller on


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Try uninstalling and reinstalling your windows media player software. If you have a card inserted on your player it would normally do that refresh database. If not try updating the firmware of the player.

Posted on Jul 22, 2007


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How install a driver for Sansa e260

Download the software after you run the link below ....Put check next to converter/firmware update/Manual the programs follow instructions.......( here is the link After installation connect your sansa......
Also make sure you are connected to a 2.0 usb the back of the computer is best (the motherboard).... USB mode located on the sansa if asked to change to MSC goto menu press enter scroll to settings press enter scroll to usb mode press enter scroll to msc press enter press menu.....Connect should auto start sansa software..... Sansa software/driver Updates firmware follow instructions Downloads manual Downloads converter

I lost the certificate number to Microsoft word before I installe

You can call microsoft directly, they will ask you several questions about the install media . . . how you obtained it etc. You may need to supply a register receipt if you purchased from a store. When I had a similar issue with my copy of Windows XP - they were able to verify my registration and give me the serial number when furnished with the part number and other information they requested.

I own a sandisk sansa e260 4.0gb and for some reason my computer is no longer recognising my mp3 player? I am currently running Microsoft 11 on my computer, could this be the problem? My other issue is...


Having the Sansa e260 and running WMP11, the easiest way for updating the drivers on the computer for connection is to download the
Sansa Firmware Updater. After the download, start the execute file
SansaUpdaterInstall.exe . You should be logged onto the computer having administrator rights, allowing you to run this execute file.

See next link how to use the automatic updater function, method 1 ( and updating manually going to Sansa forums, method 2 ) :

The error for converting wma files to mp3 is caused by not having the
valid media usage rights (any more) for the music to get them copied or converted.
This could be solved by playing or synchronizing the song at least one
time, before trying to convert. First check next setup in WMP11:
In the Sync tab select More Options.. , under Privacy look
for and select the box "Download usage rights automatically when I play or sync a file".

Main support overview links for the Sansa e200 series:

I hope this helps you solving the problems.
Need more assistance ? Just post a comment.

Copy or drag to CD give a error message

What is the error messege?

One thing that can cause a failed CD burn is the IMG file in a user's temp file.

Left click Start - Left click Run
Type %temp% and hit enter

Find a file that will have img_1 on it
This is the file that windows uses to burn files on your CD - it acts like an image place holder. Right click on it and delete that and see if that resolves the issue

Cabinet file error problem

Take your Certificate of Authenticity and call Microsoft and tell them that you lack the registration files for the software..........


Go to and download, install and use all the software you wish at less than the cost of software written for profit ($0)

Your choice

MP# Problem

If the media is protected you may only be able to play it on your computer. you may want to read this article about how you may solve the problem!

good luck!

IT's froze again, Arrrrrrrrrgh!

Try resetting it: To reset sansa: holding menu for 15-20 seconds. or Or-To reset the sansa = Hold down power button for 20 seconds.

Sansa e260 4 gb mp3 player

You could reinstall the firmware (what makes the sansa work). Its pretty easy to do, no need of downloading/installig, its already all in the sansa. You just need a computer How do I restore the firmware Firstly, place the e260 in restore mode. To do this, follow these steps 1. Push the Hold button on top of the e260 to the right. 2. Hold in the record button 3. Press and release the Menu button 4. The device will now go into Restore Mode. If you have not already connected the USB cable to your PC, it will direct you to do so. 5. The root directory of the device will open up on the PC screen. Now drag and drop the two files Firmware into into the e260 root directory. You will find a copy of the two firmware files zipped up elsewhere on these forums 6. Push the Hold button on the e260 back to the left 7. Unplug the USB cable from the PC. The e260 will now reboot, writing the new firmware images to the correct location. 8. This process will have wiped all your music files. You will now need to re-synch.

Device Certificate

Here is the message I was getting; "Windows Media Player cannot synchronize or burn the protected file because the Player cannot verify that the license is valid. A problem occured while contacting the Internet to determine the current date and time." I looked at my device, Sansa e260, and the time was off by 1 hr. and 10 min. I corrected the time on the device and it worked fine after that......
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