Dell printer A960 paper jam problem

It says press power,clear paper jam, but we cannot see any paper at all. I have opened it up in the middle and the little roller on top. Am I missing somewhere to open? It will actually take a piece of paper and act like it is printing and spit it out with nothing on it. Please help.

Anonymous Dec 21, 2008

My Dell A960 screen shows a paper jam.It indicates that I power down and remove the paper.The problem is :there is no paper to unjam.What do I [email protected]
brothersk Feb 25, 2009

my printer says unload paper jam but there is no paper jammed. I have no ink i just want to use the scanner to post pics. is there anyway to do this?

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Is your ink running

Posted on Jul 11, 2007

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I have a dell 948 all in one printer, clear paper jam then press check. There is no paper jam. I have follow instruction and site recommendation, ran printer software, problem still exist, please help

This is a known issue with Dell all in ones.

It's a problem with the power supply inside the unit.

If you were in the middle of a print job, though, and it jammed, do recheck as I've been caught out
with a paper jam where a tiny partical of paper was doing the jam. Look carefully before contacting Dell support.

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If the Paper Output Tray is closed, open it. The machine resumes printing.

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If opening the Paper Output Tray does not resolve the problem, or if the tray was open to begin with, the paper may be jammed. Remove the jammed paper, reload paper properly in the printer, then press the Black or Color button.
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Try the following steps to clear any jam -

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