Question about LaCie Hard Disk 500GB with Hi-Speed USB2.0 500 GB USB 2.0 Hard Drive
Error message reads "device not supported by backend"
Click start control panel administrative tools computer management then select event viewer this may vary depending on what operating system you have extend the events there you will see errors in red you will no what exactly what the error was and at what time it occured Right click on the error message select properties you will see all details about the error or click start type in event viewer press ENTER you might be able work your way through the problem
Posted on Jan 14, 2013
Hi, this is most likely occurring due to the fact that the drive or electronics have failed. The device has indicated a fault, and the operating system is misdiagnosing the fault as a "drive door open". which obviously it is not, this is why we can be sure the drive/interface has actually failed.
This failure may only be the "interface" so removal of the drive and re-connection to say a USB - HDD dongle may result in the PC being able to "See" the drive and perhaps recover the data? If this works it may then be used as any "Normal" HDD would be able to be used. This would also prove that it is only the "Interface" electronics that is faulty and NOT the HDD itself, often though, it is BOTH, one must test to be sure.
However often it is the actual HDD electronics itself, but even if this is so, then this too maybe able to be recovered, if the fault is ONLY with the electronic on the drive, the main HDD board attached to the outside, and NOT the HDD's "Internal electronics". IF it is the external board, and an EXACT same type of HDD must be obtained, and the electronics board is then removed from the known good working one, and swapped out with the "Faulty" one, this will/should restore functionality to the bad HDD. This if it works will completely restore the HDD back to full functionality. It is nevertheless a long shot, but again if one must have the data then it is a small cost to pay?
Another way is to send the HDD off to a commercial recovery place, however this is usually rather expensive, but if one must have certain data then one must do what one must do to recover it.
Another thing is to try the HDD on another PC? This also may help?, if it did does work on another PC, immediately recover the data.
Posted on Jul 31, 2011
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