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If your magicJack is plugged into your computer, the computer must be on and you must have an active Internet connection to be able to place and receive calls.
If your magicJack still doesn't work, try a chat with their technical support people on this page: http://www.magicjack.com/magicfix.html
For better help
This may be the best phone number, but it's the #3 way overall to contact MagicJack, as recommended by other customers. Compare all options
Does your magicJack work while plugged into your computer?
If YES, you may need a replacement power adapter. Please try testing with another adapter, if available. Once you have determined you need a new power adapter please
use this link magicJack Login
If NO, please chat with one of magicjacks live agents and they will be happy to assist you.
*Shipping fee is $5.00 to United States and $8.00 to Canada.
If you have 4 flashing red lights that means that the AV cable is not connected correctly. The ring of death is only 3 red lights. If you do indeed have 3 lights than i suggest trying this video clip. i have heard that this does work.
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