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Question about Plantronics DSP-500 Headset

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Sound distortion The sound is suddenly terribly distorted. It's not the headset, because it works fine on two other computers. I've also tried it on different USB ports, so I'm assuming the drivers are corrupted. I've downloaded the driver set from the Plantronics website but I can't find the matching files on my computer to replace them. Does anybody know what the driver files are called or where to find them?

Posted by Scott Lincoln on

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Anonymous

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I too had this problem. I fixed it by removing a Audio driver from K-lite codec pack. I just uninstalled the whole pack from add remove programs and the headphones work fine now.

Posted on Oct 03, 2007

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Do you get a good sound from your PC using other headphone? Mean, are you sure you don't have a problem with your PC's audio card?
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Because I do not know your particular computer in detail, I will answer generically.

Because of the complexity of design where the interaction between software drivers and the hardware are very inter-dependent, it is difficult to determine the fault directly. I would suggest to uninstall the sound card drivers using the device properties manager, re-start the computer, and let it re-install them. If they do not auto install, then do it manually using the respective installation source location.

You can also try downloading the sound drivers directly from the Acer site and re-installing them, or from the respective sound card (chipset) manufacture to see if this fixes the fault.

I am assuming you tried listing to the sound using several headsets or external speakers to test it. I know of cases where a person was complaining about distorted sound from their computer. It turned out to be the speakers were defective and not the computer.

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