I just bought htis MSI notebook. after just 10 days, the battery is not charging when pulgged. I tried to ask the store where i bought it but I was informed that I hsave to go to MSI main office. I am busy with work. What should I do?
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Re: battery is not charging when plugged
It is critical that you report early problems immediately to the manufacturer, some like DELL have a 15 day return policy. Otherwise you must follow their warranty repair instructions. Could be the battery, the charger or the motherboard.
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Hello! It seems that you have a problem with the laptop charger connector. It maybe in short circuit. You can try to look for some electronic workshop that works with reballing, BGA solder, etc., that might change it. In Portugal we have some, so I think in other countries you can find them to.
We know it is a power problem, there can be a few issues and just guessing because it is not in front of me I can tell you if the machine does not power on with the battery taken out or with the battery in and power plug out. It is either the power supply unit which you changed out or a board issue or the power button is bad. If I was to just guess which is all I can do from this end. If I had a choice to replace the power button or the board I would do the power button first if that does not work then a new or refurbished board is needed. I suggest you take it in to a computer repair place so they can test these items out. John
Try to plug in the power cable alone, do it without the battery and see if your wireless works. If your wireless works without the battery, and works with the cable alone it may be a battery conductivity problem.
Charge the Battery fully before first use . The red flashing indicator shows that the battery has been deeply or fully discharged . Please Connect your laptop to AC power source and let it remain for well over 10 hours atleast.If the battery pack is alive it might recover and start working normally.
cud be your onboard voltage regulator for the battery charging. if you remove the battery and use the external power source does it smell also?
if the battery charges normal out of the unit, and the laptop works well with the AC power unit without the battery, then it's your voltage regulator for the batt charging