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Hey james perform a reset on the phone or contact zte to find some help. Ill help u with the reset, Power off the phone--Press and hold Vol+ key and Power key simultaneously until several blue sentences appear on the screen which are reboot system now; apply update from sdcard; wipe data/factory reset; wipe cache partition.---Use Vol+ key and Vol- key to move the cursor to "wipe data/factory reset" and press camera key to confirm it.-----There are many words "No" and one sentence "Yes -- delete all user data". Use Vol+ key and Vol- key to move the cursor to "Yes -- delete all user data". Press camera key to confim it.---The phone will finish the reseting by itselft after about 10 seconds later and then the cursor will be on "reboot system now" and press camera key to confirm it. The phone will reboot automatically. and it should fix the problem. N hey the only problem is u will lose all the data on ur phone. So take off ur SD card before u reset the phone.
I work for AT&T and have seen this problem on a few BlackJack II's. The way to fix it is to do a master reset on the phone. This will allow it to play again...BE SURE TO BACK UP YOUR CONTACTS AND FILES BECAUSE THESE WILL BE DELETED!! Other than that, it will fix your problems!
You can reset your phone’s settings and clear all added data from memory.
Resetting the Phone
1. On the Home screen, press the Start soft key 2. Select Settings > More… > Security > More… > Reset. 3. Enter the reset password and press the Done soft key. The default password is 0000. 4. Press the Yes soft key to confirm. The phone resets and reboots itself
hold the sleep button for about 5-6 seconds and restart it. Try that a few times, and then if that does not work, connect it to the computer and hit the 'restore' button and see if it will restore the light. Try to charge it also, sometimes that will help.