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This model of phone does not have voicemail so you must be getting the service from another provider. The Message Waiting Indicator (MWI) is triggered by a message from the voicemail provider. If you are using a provider other then the company that provides the dialtone on your phone it is unlikely that company will be able to provide the MWI message. If you do have Voicemail with the provider of your dialtone then call and make sure they have it set up for activating you message waiting indicator there is the visual option that uses the lights on your phone and the LCD display and there is the audible option that provides a stutter dialtone when you go offhook. Some companies do both by default you will want to make sure they are providing the visual MWI alert. There are some compatiblity issues to consider but this particular phone is known to work very well with most carriers. Good Luck, I hope this helps.
Why would you want to? Technically, I can turn on someone else's MW light in 2 ways, by calling them and dialing a "4", or by dialing *701 plus their extension number. That also means the equipment that's turning the MW lights on your phone has to do the same thing.
Before you ask, pressing the MESSAGE button and looking at the display where a soft key lets you CLEAR the message works, and *700 plus your extension clears ALL messages.
This will be a two step answer. Walk to any other extension and dial *701 plus the extension that doesn't work. If it lights the message waiting lamp (of course it will), then please look for your voice mail system cabinet. It may be black, with a dark blue cover the same as the TDA phone system. Part numbers would be TVA-50 or TVA-100.
If all of the above is true, you need to do some notification programming in the voice mail system. Do you have the programming software if it's a TVA?
I have 6 of these phones. No problem for a year or so, then one phone got the message light stuck on. Tried some online suggestions without success. Powering down etc. failed to fix it so I stuck a piece of tape over the led.
A couple of weeks ago line 2 failed (externally) and ATT sent a tech out who repaired it and also cleaned up the line. When the line came back, all 6 phones had the message light stuck on!
Talked with the tech here and with the ATT support and nothing worked. Eventually the tech here left as it was not a line fault - but he said he would leave the problem open.
That evening a young ATT guy called. He tried a number of different settings and changes - he was really determined! He called Kentucky and Minnesota and part of the advice was "give up and don't call the customer back"!
Finally he found a configuration option in the central office switch (exchange) for the line called CWMI (Call Waiting Message Indicator). Apparently this option was originally active but was changed when the local trunk was upgraded to fibre over the last year or so.
Once he enabled this option (we have call waiting and caller ID on call waiting on this line), the message lights on all the phones turned off and have worked normally since (10 days), including the one that was "broken" for over a year!
I really credit the tech with persistance on the issue.
I need more information. Your phone can be connected to one of many different Toshiba phone systems and you can also have different voice mail systems. I'm assuming you are talking about voice mail messages.
Can you verify that this is happening only on your phone? If you swap phones with another station does the light start to work? It's rare, but the light itself may be the problem.
Does this same thing happen to anyone else? Is the voice mail not turning on any message waiting lights? or is it working for others?
Not knowing all the details, you could try emptying all messages including saved messages. Then try to leave yourself a test message.
If you know how, you could have your mailbox deleted and re-created. This would need administrative rights to voice mail programming.
Most voice mails have an option to activate the MSG light or not when a new message arrives. Your's could have been turned off by mistake or glitch.