Question about Hoover S1361 Bagged Canister Vacuum

9 Answers

Power Cord is Jammed

After last using the vacuum, I pressed the cord rewind pedal to return the cord to the base, and the cord got stuck. About two feet of the cord is hanging out from the base. I am now unable to pull the cord out or push it in any further. It seems that the cord jumped the spindle inside the vacuum base, but I cannot figure out how to take apart the base near the wheels to access the spindle. Any suggestions on taking apart the base to get to the cord spindle?

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  • Anonymous Nov 17, 2007

    mine is the same problem, but it's a kenmore canister. i can't seem to find how to take it apart. model numer is 5585905c.

  • Saxx Feb 08, 2008

    Jammed cord

  • Saxx Feb 08, 2008

    Jammed Cord



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Thanks Joe for finding the location of that fifth screw. I've taken some photos to help out anyone else who might be having this issue.

Its on my blog here.

Posted on Jan 13, 2009

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Thank you Joe for your big tips of the 5th hidden screw. We have spent a lot of time trying to crack open the top but without any success and we almost gave up until I accidentally saw Joe's solution and it was just so easy then after removing this 5th screw and the top just opened up with no force at all. Thank you again, Joe!
It seems that many people have this same problem with this unwinding cord and don't know how to solve it. I strongly agree that Hoover should include this problem shooter in their manual in details. Also they should improve their design to avoid this problem occurrence.

Posted on Aug 11, 2008

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I had a similar problem with Hoover Sensory model. The design appears to be very similar to the one described here : two buttons, difficult to remove due to three plastic tabs in each, 4 screws and so on. Thanks to the earlier solutions, I was able to take it apart, fix, re-assemble and test in 50 mins! Great guys, thanks a lot.

Couple of notices I made : I hate these new household machines which are purposefully build with aforementioned plastic tabs so that you break it easily if/when you try to fix it yourself and therefore you'd be using Hoover qualified (tm) service instead! I bet that those Hoover repair-men have a special three-point tool to extract those two buttons (power and cord rewind).

Anyway, you can use simply three thin blade dining knifes to perform the same operation. First, push the knifes in on three sides so that all tabs snap off. Then pull the button off. This is the difficult part. After removing the buttons, remove the four very visible and easy open screws. Lift the inner housing lid off with the filter on top of it. Carefully lift the electronics/electric part on a circuit board, there's enough loose wire to very carefully and gently lift it up and aside. Now you have clear view of the rewind wheel under it; examine it, for example, my cord had not jumped off the wheel, but the wheel had jumped off-axis somehow. Restore the normality (for the rewind wheel) and pull out all the cord (maybe you could consider never rewinding it again?). Play around with rewind mechanics, just to see how it works. Put the circuit board part back on, gently (there's loose wire, but not too much). Study the alignment of the circuit board. You can put your finger through the power cord opening in the back side and pull the plastic (don't you just hate the word :)) part closer so that the wheel underneath, the circuit board and the housing lid all align nicely. Spend some time here, making sure everything still works (carefully, remember electricity is dangerous too!) test the vacuum operation. Finally align the housing lid and screw it back on. The white stick in the power button DOES NOT push the red button inside but the it is used to screw to variable resistor instead (took me 5 mins to figure this :)). Pop the buttons bak in, it is very easy this way.

Test everything works still.

Never rewind again.

Never ever buy Hoover again:) (just kidding, it wasn't that bad experience)

This saved my cleaning day and a stupid call and service for my Hoover. And now I can fix it myself. How cool is that :)


Posted on Dec 27, 2008

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This is no solution to the "cord" problem...It's a BIG thank you note for Joe, the last guy who posted the real solution. Joe, whoever you are, and where ever you are, I'll be forever grateful for your help. I owe you one, buddy...

Posted on Dec 01, 2007

Thank you Joe
worked as a charm for me)

Posted on Oct 13, 2008

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Thanks joe, i was ready to rip it apart until i found your post.

Posted on Jan 23, 2008

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Could you repeat the solution since Joe's doen't seem to be up anymore. At least I cannot find it.


Posted on Dec 10, 2007

Joe, I am so sorry for your loss on this one, but I cannot thank you enough for posting your experience. You saved my little Hoover, and we certainly cannot afford another right now. Thanks again.

Posted on Sep 28, 2007

I just had this exact problem. There are 4 easy to find screws under the bag container lid. The 5th impossible-to-find screw is located under the large, gray cord release button. If you can pop that button off, the 5th screw is accessible and the whole top comes right off. I am going to write a scathing letter to Hoover. There is no reason to make it so impossible to remove the canister top. A miniscule amount of ink in the user's manual showing an exploded view would have save my needed to break my S1361 to fix the stuck cord problem. I otherwise have really liked this cheerful, but useful product. I only wish someone else had posted this information so I wouldn't have had to use brute force to open mine. :-( Good luck, --Joe

Posted on Aug 09, 2007

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Hi there,
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Good luck!

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Henry hoover
Henry Hoover
Posted by modbod on Apr 28, 2008
Automatic rewind cable not working. Cable will only come out a few feet then jams. Currently using an extension lead. Any advice on how to free cable much appreciated.

I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure.
I am sorry that Henry Hoover is having a problem with his cordwinder and what happens that the cord tends to overlap the other cord inside of the vacuum and what needs to be done is this; #1 take apart the cordwinder and unwrap al the cord all the way out then re-wrap the cord and re-install #2, if that does not work then lubricate the cordwinder but not the cord to have it work more efficiently, and #3 if all else fails replace the cordwinder with a new one. Always when using the cordwinder, always pull out everything until the end to use the cord all the way out to prevent the cord from over lapping and binding up inside the Henry Hoover. So if you need further assistance, please feel free to contact your local vacuum cleaner dealer in your area or in the yellow pages, or contact the factory phone number or website to further assist you with your questions. Telephone
Contact our Customer Service Department at 1.330.499.9499
Monday through Friday
8 a.m. - 7 p.m. EST

Don – The Vac Man
Go Ahead. Use Us.

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