Cannot get Ipod Nano to appear in the source panel
Mac os x 10.2.8
Connection: usb
Itunes version: 6.0.4
Ipod Nano (the newer one)
I tried restarting the computer and restarting the ipod. I couldn't find a way to restore the Ipod.
I just want to get the Ipod to work with itunes and accept the library. Any help would be great. Thanks.
Hook up your Ipod to a mac computer at the apple store. It will recognize it, then restore it to factory settings. Then take it home and restore it again to work with windows... I did this and it works great. You'll lose all your music, but it will work again. I'll recommend this for most problems because your using a mac poduct to restore another mac product. It did't cost anything but a trip to the apple store. Good Luck
The newer iPod nano requires iTunes 7 or later, which unfortunately requires Mac OS X 10.3.9 or later. You must upgrade your operating system to install iTunes so you can use your iPod with it.
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1...Make sure you have an Internet connection, you may need to download new updated versions of the iTunes or iPod Software. 2...Download and install the latest version of iTunes. 3...Open iTunes. Connect your iPod to your computer using the USB cable that came with your iPod. 4...After a few moments, your iPod will appear in the Source panel in iTunes. 5...Select your iPod in the Source panel. You will see some information about your iPod appear in the Summary tab of the main iTunes window. 6...Click Restore. 7...A progress bar will appear on the computer screen, indicating that stage one of the restore process has begun. When this stage is done, iTunes will show one of two messages with instructions specific to the iPod model you are restoring. 8...Disconnect iPod and connect it to iPod Power Adapter this typically applies to older iPod models. Leave iPod connected to computer to complete restore this typically applies newer iPod models. 9...During part two of the restoreing process, the iPod will display an Apple logo as well as a progress bar at the bottom of the display. NOTE: It is very important that the iPod remain connected to the computer or iPod power adapter during this stage of the restore. 10...After the restore process is complete, the iTunes Setup Assistant window will appear. It will ask you to name your iPod and choose your syncing preferences. Please take time to rate me. Bud
How to restore iPod
(ARTICLE NUMBER HT1339)
Open iTunes, and then connect your iPod to your computer using the USB or FireWire cable that came with your iPod.
After a few moments, your iPod will appear in the Source panel in iTunes.
Select your iPod in the Source panel and you will see information about your iPod appear in the Summary tab of the main iTunes windows.
Click the Restore button. You will be prompted with one or more restore options that may prompt iTunes to automatically download the latest iPod Software.
The 4 possible restore options are:
Restore Option
1: Restore - Restores with same iPod Software version already on iPod.
Restore Option
2: Use Same Version - Restores with same iPod Software version already on iPod even though a newer version is available.
Restore Option
3: Use Newest Version - Restores with the latest iPod Software available.
Restore Option
4: Restore and Update - Restores with the latest iPod Software available.
If you are using a Mac, a message will appear prompting you to enter an administrator’s name and password.
A progress bar will appear on the computer screen indicating that the first stage of the restore process has started.
When this stage is completed,
iTunes will present one of two messages on screen with instructions specific to the iPod model you are restoring.
Restore Instruction 1: Disconnect iPod and connect it to iPod Power Adapter (typically applies to older iPod models).
Restore Instruction 2: Leave iPod connected to computer to complete restore (typically applies newer iPod models).
During the stage 2 of the restore process, the iPod will show an Apple logo as well as a progress bar at the bottom of the display.
It is critical that the iPod remains connected to the computer or iPod Power adapter during this stage.
Note: The progress bar may be difficult to see since the backlight on the iPod display may be off.
After stage 2 of the restore process is complete and the iPod is connected to the computer, the iTunes Setup Assistant window will appear asking you to
name your iPod and choose your syncing preferences similar to when you connected your iPod for the first time.
Open iTunes, and then connect your iPod to your computer using the USB or FireWire cable that came with your iPod.
After a few moments, your iPod will appear in the Source panel in iTunes.
Select your iPod in the Source panel and you will see information about your iPod appear in the Summary tab of the main iTunes windows.
Click the Restore button. You will be prompted with one or more restore options that may prompt iTunes to automatically download the latest iPod Software.
The 4 possible restore options are:
Restore Option
1: Restore - Restores with same iPod Software version already on iPod.
Restore Option
2: Use Same Version - Restores with same iPod Software version already on iPod even though a newer version is available.
Restore Option
3: Use Newest Version - Restores with the latest iPod Software available.
Restore Option
4: Restore and Update - Restores with the latest iPod Software available.
If you are using a Mac, a message will appear prompting you to enter an administrator’s name and password.
A progress bar will appear on the computer screen indicating that the first stage of the restore process has started.
When this stage is completed,
iTunes will present one of two messages on screen with instructions specific to the iPod model you are restoring.
Restore Instruction 1: Disconnect iPod and connect it to iPod Power Adapter (typically applies to older iPod models).
Restore Instruction 2: Leave iPod connected to computer to complete restore (typically applies newer iPod models).
During the stage 2 of the restore process, the iPod will show an Apple logo as well as a progress bar at the bottom of the display.
It is critical that the iPod remains connected to the computer or iPod Power adapter during this stage.
Note: The progress bar may be difficult to see since the backlight on the iPod display may be off.
After stage 2 of the restore process is complete and the iPod is connected to the computer, the iTunes Setup Assistant window will appear asking you to
name your iPod and choose your syncing preferences similar to when you connected your iPod for the first time.
Ensure that you have an active Internet connection as new versions of iTunes and iPod Software may need to be downloaded to your computer.
Download and install the latest version of iTunes if you do not already have it installed.
Open iTunes, and then connect your iPod to your computer using the USB or FireWire cable that came with your iPod.
After a few moments, your iPod will appear in the Source panel in iTunes.
Select your iPod in the Source panel and you will see information about your iPod appear in the Summary tab of the main iTunes windows.
Click the Restore button. You will be prompted with one or more restore options that may prompt iTunes to automatically download the latest iPod Software. The 4 possible restore options are:
Restore Option 1: Restore - Restores with same iPod Software version already on iPod.
Restore Option 2: Use Same Version - Restores with same iPod Software version already on iPod even though a newer version is available.
Restore Option 3: Use Newest Version - Restores with the latest iPod Software available.
Restore Option 4: Restore and Update - Restores with the latest iPod Software available.
If you are using a Mac, a message will appear prompting you to enter an administrator’s name and password.
A progress bar will appear on the computer screen indicating that the first stage of the restore process has started. When this stage is completed, iTunes will present one of two messages on screen with instructions specific to the iPod model you are restoring.
Restore Instruction 1: Disconnect iPod and connect it to iPod Power Adapter (typically applies to older iPod models).
Restore Instruction 2: Leave iPod connected to computer to complete restore (typically applies newer iPod models).
During the stage 2 of the restore process, the iPod will show an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remains connected to the computer or iPod Power adapter during this stage. Note: The progress bar may be difficult to see since the backlight on the iPod display may be off.
After stage 2 of the restore process is complete and the iPod is connected to the computer, the iTunes Setup Assistant window will appear asking you to name your iPod and choose your syncing preferences similar to when you connected your iPod for the first time.
Ensure that you have an active Internet connection as new
versions of iTunes and iPod Software may need to be downloaded to your
computer.
Download and install the latest version of iTunes if you do not already have it installed.
Open iTunes, and then connect your iPod to your computer using the USB or FireWire cable that came with your iPod.
After a few moments, your iPod will appear in the Source panel in iTunes.
Select your iPod in the Source panel and you will see information about your iPod appear in the Summary tab of the main iTunes windows.
Click
the Restore button. You will be prompted with one or more restore
options that may prompt iTunes to automatically download the latest
iPod Software. The 4 possible restore options are:
Restore Option 1: Restore - Restores with same iPod Software version already on iPod.
Restore Option 2: Use Same Version - Restores with same iPod Software version already on iPod even though a newer version is available.
Restore Option 3: Use Newest Version - Restores with the latest iPod Software available.
Restore Option 4: Restore and Update - Restores with the latest iPod Software available.
If you are using a Mac, a message will appear prompting you to enter an administrator’s name and password.
A
progress bar will appear on the computer screen indicating that the
first stage of the restore process has started. When this stage is
completed, iTunes will present one of two messages on screen with
instructions specific to the iPod model you are restoring.
Restore Instruction 1: Disconnect iPod and connect it to iPod Power Adapter (typically applies to older iPod models).
Restore Instruction 2: Leave iPod connected to computer to complete restore (typically applies newer iPod models).
During
the stage 2 of the restore process, the iPod will show an Apple logo as
well as a progress bar at the bottom of the display. It is critical that the iPod remains connected to the computer or iPod Power adapter during this stage. Note: The progress bar may be difficult to see since the backlight on the iPod display may be off.
After
stage 2 of the restore process is complete and the iPod is connected to
the computer, the iTunes Setup Assistant window will appear asking you
to name your iPod and choose your syncing preferences similar to when
you connected your iPod for the first time.
Laptop or portable connecting via USB?
"See iPod not recognized when connected to Windows laptop over USB for more information.
Your computer doesn't meet iPod system requirements
Make sure that your computer meets the system requirements to use iPod for Windows.
Your iPod displays an exclamation point folder or sad iPod icon, or doesn't appear in iTunes or My Computer
If your iPod displays a folder with an exclamation point icon or a sad (unhappy) iPod icon on its screen, or if your iPod doesn't appear in iTunes or My Computer, follow these instructions to resolve the issue.
Your iPod isn't formatted for Windows
iPod for Windows Software only recognizes iPod for Windows. You cannot use iPod for Macintosh with a Windows PC. To see which platform your iPod is formatted for, follow these instructions.
Your iPod isn't connected to a high-power USB port
If you're connecting an iPod, iPod mini, or iPod shuffle to your Windows computer, make sure that you're connecting it to a high-power USB 2.0 port on your computer (not a low-power one such as the USB port on your keyboard or bus-powered USB hub).
Typically, USB 2.0 high-power ports are located directly on your computer. Try connecting your iPod to another USB port on the computer (or to a self-powered USB 2.0 hub that's connected to a high-power USB 2.0 port on your computer) if the computer still doesn't recognize your iPod. Alternatively, if your computer has a FireWire connection, try using that instead.
If you're connecting an iPod, iPod mini, or iPod shuffle to a Windows laptop computer through USB, connect the laptop to a power outlet before connecting your iPod.
You're not using a WHQL-certified IEEE 1394 card
If you have a FireWire (IEEE 1394) card installed in your computer and are using it to connect your iPod, make sure that the card is Windows Hardware Quality Labs (WHQL) certified. If it isn't, your iPod may not be recognized, or you may not be able to send music to the iPod.
If you're not sure about your card's WHQL certification, check the inbox material that came with your FireWire card or contact the card's manufacturer. You can view a list of WHQL-certified cards on the Windows Hardware Compatibility List website. To view this:
Go to the Windows Hardware Compatibility List website.
Enter All Products in the ""Search for"" field.
From the Product Categories pop-up menu, choose 1394 Controller.
Click the Search Now button.
Note: Windows XP information is not listed on the initial search screen, but is listed when you click on an individual card.
You can also check the list of recommended FireWire and USB cards that have been tested by Apple with iPod and Windows XP. (Apple sells FireWire cards that are compatible with iPod at the Apple Store.)
To rule out an issue with your FireWire card, try connecting a different FireWire device to the card to see if your computer recognizes it.
Your connections aren't secure
Make sure that there i
Maybe radical but this worked for me. My computer-select ipod,Right click and format disc (fat 32) Once refomatted plug in to computer and start Itunes. Click on Restore to factory settings, At the end of that you will need to plug it briefly into an ac outlet. Reconnect ti computer and start Itunes. Sync with library. This worked for me after trying everything else I could fine failed.
My error when I ran diagnostics said "one or more sync tests failed."
For Mac users
"iPod does not appear in iPod Updater or iTunes in Mac OS X
Under some circumstances, iPod appears in the Finder in Mac OS X, but does not appear in the iTunes Source list or does not appear in the iPod Updater.
Symptom
iPod's disk icon appears in the Finder, but it does not appear in the iTunes Source list or in the iPod Updater.
Note: The iPod may appear in iTunes, but not in the iPod Updater.
Important: If you are using iPod shuffle, you must have 10.2.8 or 10.3.4 or later to connect it to your Mac over USB. Other iPods require 10.3.4 or later
Products affected
Mac OS X
iPod (5 GB)
iPod (10 GB)
iPod (touch wheel)
iPod (dock connector)
iPod mini - USB requires Mac OS X 10.3.4 or later.
iPod mini (Second Generation) - USB requires Mac OS X 10.3.4 or later.
iPod (Click Wheel) - USB requires Mac OS X 10.3.4 or later.
iPod with color display (including iPod photo)
iPod nano
Solution
iPod nano
Certain models of single processor Power Macintosh G5 computers may show iPod nano mounted in the Finder but not recognized in iTunes. If this happens to you, try restarting your computer and Setting Energy Saver to highest performance and turn off hard disk sleep. If you have an iPod nano, but don't have a G5, then follow the other steps below.
Mac OS X 10.4.x
Perform an archive installation of Mac OS X10.4.
Mac OS X 10.3.x
Navigate to /System/Library/Extensions.
Drag the iPodDriver.kext file to the Trash (you will be required to enter an administrator account password).
Download and install the Mac OS X Combined Update 10.3.9.
Restart the computer when prompted to do so by the installer.
Connect the iPod.
Mac OS X 10.2.8 and earlier
To resolve this issue with earlier versions of Mac OS X, you'll need to delete one file and reinstall iTunes. Follow each of the steps below.
Step 1
Delete the file using Terminal
Warning: The steps below describe how to remove a file by entering commands in the Terminal application (located in the Utilities folder inside of the Applications folder). Users unfamiliar with Terminal and UNIX-like environments should proceed with caution. The entry of incorrect commands may result in data loss or unusable system software.
Open Terminal (/Applications/Utilities).
Type: sudo rm -R /System/Library/Extensions/iPodDriver.kext
Press Return.
Enter the administrator account password when prompted.
Quit Terminal.
Restart the computer (From the Apple menu, choose Restart).
Step 2
Reinstall iTunes
Download the latest version of iTunes from the iTunes download page.
Install iTunes.
Restart the computer after the installation has completed.
Connect iPod.
Step 3
Delete the iPod.plist file
Remove the following file in the your home directory and launch the iPod updater again
~/Library/Preferences/com.apple.ipod.plist
"
For Mac users
"iPod does not appear in iPod Updater or iTunes in Mac OS X
Under some circumstances, iPod appears in the Finder in Mac OS X, but does not appear in the iTunes Source list or does not appear in the iPod Updater.
Symptom
iPod's disk icon appears in the Finder, but it does not appear in the iTunes Source list or in the iPod Updater.
Note: The iPod may appear in iTunes, but not in the iPod Updater.
Important: If you are using iPod shuffle, you must have 10.2.8 or 10.3.4 or later to connect it to your Mac over USB. Other iPods require 10.3.4 or later
Products affected
Mac OS X
iPod (5 GB)
iPod (10 GB)
iPod (touch wheel)
iPod (dock connector)
iPod mini - USB requires Mac OS X 10.3.4 or later.
iPod mini (Second Generation) - USB requires Mac OS X 10.3.4 or later.
iPod (Click Wheel) - USB requires Mac OS X 10.3.4 or later.
iPod with color display (including iPod photo)
iPod nano
Solution
iPod nano
Certain models of single processor Power Macintosh G5 computers may show iPod nano mounted in the Finder but not recognized in iTunes. If this happens to you, try restarting your computer and Setting Energy Saver to highest performance and turn off hard disk sleep. If you have an iPod nano, but don't have a G5, then follow the other steps below.
Mac OS X 10.4.x
Perform an archive installation of Mac OS X10.4.
Mac OS X 10.3.x
Navigate to /System/Library/Extensions.
Drag the iPodDriver.kext file to the Trash (you will be required to enter an administrator account password).
Download and install the Mac OS X Combined Update 10.3.9.
Restart the computer when prompted to do so by the installer.
Connect the iPod.
Mac OS X 10.2.8 and earlier
To resolve this issue with earlier versions of Mac OS X, you'll need to delete one file and reinstall iTunes. Follow each of the steps below.
Step 1
Delete the file using Terminal
Warning: The steps below describe how to remove a file by entering commands in the Terminal application (located in the Utilities folder inside of the Applications folder). Users unfamiliar with Terminal and UNIX-like environments should proceed with caution. The entry of incorrect commands may result in data loss or unusable system software.
Open Terminal (/Applications/Utilities).
Type: sudo rm -R /System/Library/Extensions/iPodDriver.kext
Press Return.
Enter the administrator account password when prompted.
Quit Terminal.
Restart the computer (From the Apple menu, choose Restart).
Step 2
Reinstall iTunes
Download the latest version of iTunes from the iTunes download page.
Install iTunes.
Restart the computer after the installation has completed.
Connect iPod.
Step 3
Delete the iPod.plist file
Remove the following file in the your home directory and launch the iPod updater again
~/Library/Preferences/com.apple.ipod.plist
"
For Mac users
"iPod does not appear in iPod Updater or iTunes in Mac OS X
Under some circumstances, iPod appears in the Finder in Mac OS X, but does not appear in the iTunes Source list or does not appear in the iPod Updater.
Symptom
iPod's disk icon appears in the Finder, but it does not appear in the iTunes Source list or in the iPod Updater.
Note: The iPod may appear in iTunes, but not in the iPod Updater.
Important: If you are using iPod shuffle, you must have 10.2.8 or 10.3.4 or later to connect it to your Mac over USB. Other iPods require 10.3.4 or later
Products affected
Mac OS X
iPod (5 GB)
iPod (10 GB)
iPod (touch wheel)
iPod (dock connector)
iPod mini - USB requires Mac OS X 10.3.4 or later.
iPod mini (Second Generation) - USB requires Mac OS X 10.3.4 or later.
iPod (Click Wheel) - USB requires Mac OS X 10.3.4 or later.
iPod with color display (including iPod photo)
iPod nano
Solution
iPod nano
Certain models of single processor Power Macintosh G5 computers may show iPod nano mounted in the Finder but not recognized in iTunes. If this happens to you, try restarting your computer and Setting Energy Saver to highest performance and turn off hard disk sleep. If you have an iPod nano, but don't have a G5, then follow the other steps below.
Mac OS X 10.4.x
Perform an archive installation of Mac OS X10.4.
Mac OS X 10.3.x
Navigate to /System/Library/Extensions.
Drag the iPodDriver.kext file to the Trash (you will be required to enter an administrator account password).
Download and install the Mac OS X Combined Update 10.3.9.
Restart the computer when prompted to do so by the installer.
Connect the iPod.
Mac OS X 10.2.8 and earlier
To resolve this issue with earlier versions of Mac OS X, you'll need to delete one file and reinstall iTunes. Follow each of the steps below.
Step 1
Delete the file using Terminal
Warning: The steps below describe how to remove a file by entering commands in the Terminal application (located in the Utilities folder inside of the Applications folder). Users unfamiliar with Terminal and UNIX-like environments should proceed with caution. The entry of incorrect commands may result in data loss or unusable system software.
Open Terminal (/Applications/Utilities).
Type: sudo rm -R /System/Library/Extensions/iPodDriver.kext
Press Return.
Enter the administrator account password when prompted.
Quit Terminal.
Restart the computer (From the Apple menu, choose Restart).
Step 2
Reinstall iTunes
Download the latest version of iTunes from the iTunes download page.
Install iTunes.
Restart the computer after the installation has completed.
Connect iPod.
Step 3
Delete the iPod.plist file
Remove the following file in the your home directory and launch the iPod updater again
~/Library/Preferences/com.apple.ipod.plist
"
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