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On the underside of the U bar on the chassis you will find a manufacturing label which will show the date of manufacture. We would need to confirm the year model Quinny Buzz that you have to be able to ensure the correct bolts are supplied.
If you're in the UK please contact the customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays) or e-mail to [email protected]
If you're not in the UK please visit www.quinny.com and select the country you're in, then choose the "Contact Us" tab for your enquiry to be sent through to the relevant customer care team.
To repair the footrest on the sub seat of Quinny Buzz is a Level 3 repair which means it needs to be sent to our engineers for inspection / repair.
If your product is under 2 years old and you're in the UK please contact your retailer with proof of purchase and they'll make arrangements for this under warranty terms and conditions.
If your product is over 2 years old or you no longer have proof of purchase and you're in the UK please contact the customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays to discuss chargeable inspection & repair work.
If you're not in the UK please visit www.quinny.com and select the country you're in, then use the "Contact Us" tab for your enquiry to go through to the customer care team for your country.
It is not unrepairable by an authorised Quinny engineer if it is the footrest that has been broken. We can replace the sub seat (seat frame) of the pushchair at charge and the airline can be billed for this. Do you normally reside in the UK? While we cannot assist while you are overseas if you are a UK resident please e-mail to [email protected] with full details and photographs and we can assist.
There is only one set of adaptors for the Quinny Buzz which are used to attach the Maxi Cosi Pebble or Maxi Cosi CabrioFix carseat and the Quinny Dreami prambody in place. Put them in either side of the chassis according to the Left and Right indicators inside the adaptors and on the chassis. If the product is under 2 years old you need to return to your retailer with proof of purchase for a replacement sub seat to be ordered to resolve the issue with the footrest not staying in position.
hi this is replaceable but you have to replace the handle and not just the cable easy to do look at this video for the mothercare my3/4 (same handle as quinny) http://www.youtube.com/watch?v=viSDFutpAOY
parts are available direct from quinny please let me know your country and i will post contact details for them
I have the same problem with my 2006 model. Dorel UK 01842 763 281 (Mon ? Fri, 8:30 am to 4:30 pm) can supply the Foot Rest Adjuster Set (i.e the grey buttons at either side of the footrest) They are £20 + 3.99 P
Hi just today i tried fix that. i opened lock parts. there are parts which are broken. no chance to fix that you need to change all frame. otherwise use screw and screw thru plastic parts to be in one position for good.