My phone system is over 9 years old. I would like to foward calls to an external number (ie cell phone) when im not in the office. is this possible with the NorStar m7310 phone? if so, how do i program the phone?
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Re: call forwarding for NorStar m7310
You have to know how to get into programming, and it depends on the type of telephone lines you have... if you have regular analog lines, on a out bound call transfer there is going to be line degragation. Meaning that the outgoing call is not going to be of the best quality.
Secondly, you have to see how many telephone lines you have, if you have 3 analog trunks, with a call forwarding to a cell phone, you will be using up 2 lines... 1 incoming and 1 outgoing to your cell. This leaves 1 trunk for incoming or outgoing callers.
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To foward (and un-foward) calls you press feature 11 your extension number and where you want to foward it to. So if you were canceling it on your extension which we'll say is 12 for example then you would press feature 11 12 12.
Call forward, off-premise is available on the NEC Electra Professional phone system if you have the Level II system (metal cabinet, not plastic) and you have system software level 700 (7.00) or higher. To get your system software level, press <FNC> - 3 from any display telephone when idle. The procedure to forward is (with phone idle): press <FNC> - dial 60, dial trunk access code (usually - 9), dial telephone number, press <FNC>. Additionally, your station class must be set to allow this feature (by default it is not allowed) and you may need trunk-to-trunk capability turned on in system programming (which is also, by default, not allowed). Hope that all helps.
You need two things to do this. Call Forwarding and a class of service that lets you dial off premise. If you look under Call Forward in your user guide, you just set CF and dial 9 plus the number. It will either work or not. If it does not, then your system administrator/programmer will have to open up trunk to trunk connections for call forward external. There will be some class of service issues to allow only what is needed and prevent toll abuse.
The Prostar 816 wasn't capable of an external transfer of lines so its my guess that your using call forwarding through centrex to accomplish the job. i.e. *72 dial the number you wish to transfer to wait for an answer and hang up. *73 would be the disable code for call forward but is done by the line that originated the call. The only way i could see around that is to have ultra call forwarding on the line so it can be established and terminated remotely.
If i'm missing the mark please let me know