What is Garmin's policy if the battery appears to be dead and the unit is still under warranty...Must it always be sent back to them, or do they have any type of repair service available? Thanks for your help.
It would be strange for the lithium ion battery to be dead so soon. what have you done to charge it up? there are ways to kick start the batterys but i need to know a little history on what has occured up to now.
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Take it back to the 'secure location' as indicated in your service manual. It will automatically unlock when it gets a full satellite signal. You have to enter the PIN number twice when setting up the unit. You should always use a number which is familiar to you so you can remember it. If you can't remember it, and if your secure location doesn't unlock the unit, you will need to send the unit to Garmin to unlock it. You will need your receipt for Garmin to unlock the unit.
I followed the instructions of the Online manual for the Garmin Street Pilot c-340, I removed the faceplate of the Street Pilot and then using my thumb pressed down on the reset button. I then pressed the power on button on the side of the device- the screen lit up, I then plugged one end of the USB cable into my computer and the other end into the device. The information on the screen of the device indicated the Lithium Battery was charging properly.
I've had a couple of Garmin C330 units and a C340. They're good quality except for the flimsy power plugs. My first one out of the box had a defective plug which made intermittent contact when I plugged it into the lighter. Tightening the knurled nut on the tip of the plug helped somewhat, but didn't fix it completely. It became a non-issue after I bought a friction mount which came with a better cord and plug. The friction mount also stopped the problem of the suction cup constantly falling off the windshield.