Scanner Error - Scanner Bar will not scroll across glass no scan or copies

Out of the box it seems the scanner light is stuck at the top of the glass (near the hinges) and does not move across the glass. The bottom seems able to move but not the top. I have taken off the front two screws but am unsure how to remove the rest of the top cover. Also, once the cover is removed, I could use some guidance. HP support was the WORST experience I've ever had to date (which is REALLY bad).

sean pure Jul 05, 2007

I didn't get the link, I will work on the photos. I just don't want to crack the exterior casing of the glass (at least not yet!), which I think will happen if I continue to pry from the front where I removed the screws.

I will get into the photos...

Thanks! Your help is so appreciated.

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944 Answers

I couldn't find anything specific to the 3210 online. Long shot, but this link is very detailed about another (very different) HP model that may just give you some ideas. Usually on this type of hp unit, once you have the front two screws out the top cover wil just hinge towards the rear. Could you post back some close up photos, hopefully we can give you some more help :)

Posted on Jul 05, 2007

Anonymous Jul 06, 2007

sorry. link didn't post somehow;
http://willshak.com/scanner/

not sure it will help much except to let you know the names of all the bits inside when you're in.

Waiting for your photos - they should get us somewhere :)

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