I just purchased the brother HL-2040 and i went through the whole installation process without any trouble. however, when i went to "printers and faxes" under the control panel, it wasn't there and so i cannot print any of my work. help anyone?!
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Re: printer not working
Well now the installation did have trouble.
I assume you used the CD.
Do this
Go to My computer/control panel/system/Hardware/device manager and make sure the the LAPT1 port is clear and then check that the USB devices is clear.
Go back to the desktop
Come off line
Disable all A/V and Spy ware.
Run the CD.
If still in trouble come back
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You can download the Brother printer drivers from their support WEB site. Please click on this link and select your model printer to download : - http://www.brother.com.au/ProductsSolutions.aspx
Have you restarted the computer since installation?
if yes, then which version of the driver are you using - the one that came with the printer is probably out of date, you can get the latest one from this link;
http://welcome.solutions.brother.com/BSC/Public/Templates/DownloadTop.aspx?NRMODE=Published&NRNODEGUID=%7b793F000D-FF08-4F3E-A06F-003B8D6CF622%7d&NRORIGINALURL=%2fbsc%2fpublic%2feu%2fgb%2fen%2fdlf%2fdownload_top%2ehtml%3freg%3deu%26c%3dgb%26lang%3den%26prod%3dhl2040_all&NRCACHEHINT=NoModifyGuest&prod=hl2040_all®=eu&c=gb&lang=en
If downloading and installing this doesn't help, then in "printers and faxes" select "add a printer".
A wizard opens, try the automatic option first, if that doesnt work start again and try manually.
Always restart the computer and re-plug in the printer after changing anything, to see if it works before moving on to the next step.
If the printer is connected to a network, not just the one PC, there are other possible issues - please ask if this is the case.
Also if you are using Vista, there are several issues, some listed on this link;
http://welcome.solutions.brother.com/bsc/public/eu/gb/en/faq/faq_list.html?reg=eu&c=gb&lang=en&prod=hl2040_all&Cat=2
Please post back with your system details and hopefully we can be more specific.
Hope this helps :)
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