ok heres the problem solver if you cant find look ont he wal-mart site just put in the modle number or whats on back of the ilo.maybe this will help i dont know.
Http://www.lenoxx.com/2005/mp3player/mp556.htm if you have a ilo model mp-556 (on the back cover) this page has links to the firmware and manuals etc... i follow the instruction and got mine working. u might need to use the reformat as well as the upgrade firmware to make your list read the same. reformating will set your storage area back to factory specs. i e delete all your songs on your player
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