Question about Bose 3·2·1 II System

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Bose 321 Upgrade?

I have experienced all the same problems as other 321 owners with the DVD drive refusing to open.

Initially the turn it off & back on again solution worked but latterly the only cure has been to take the thing apart and use a paperclip to manually open the draw. (Worked fine for a few months after this)

The only long term solution may be to change / upgrade the drive. Has anyone cracked this one yet?

Posted by nick644 on

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5 Related Answers

Anonymous

  • 52 Answers

SOURCE: bose 321 cd/dvd tray stuck closed

Please kindly check if this is d model of your 321

Posted on Jan 03, 2008

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Pushman

  • 1 Answer

SOURCE: bose 321 cd/dvd tray stuck closed

can you post the disassembly page in with a larger view? This is too small to be useful

Posted on Jan 19, 2008

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Anonymous

  • 10 Answers

SOURCE: BOSE 321

Have u tryed other disc ? if so your Bose system my have read a corrupted disc u may want to change out your IDE cable and if that doesn't work then corrupted files has made its way to one of your main broads.

Posted on Apr 24, 2008

freetek

Steve Allison

  • 5569 Answers

SOURCE: Bose 321 won't turn on

I'm amazed at the range of comments regarding this system; they range from unbridled enthusiasm to some **** words.
Before I try to help, if I am not familiar with a specific model but have a clue to what the nature of the problem might be, I research the item to see if I find some support for my suspicion.
You might keep tabs on some comments I found relating to a possible class-action lawsuit due to the array of problems that have appeared with this system.
This link will give you a sample of them:
http://www.amazon.com/Bose-DVD-Home-Entertainment-System/dp/B0002JY6SQ
   

Posted on Oct 17, 2008

jason

  • 905 Answers

SOURCE: bose 321 system reads bad disc on all dvds

if will not read a laser lens cleaning disc , then it will need to be opened up and the laser lens will need to be cleaned manually with the cleaning solution and a cotton tip , but do it easy and dry the lens with the cotton tip
if that don't do it then the laser mechanism will need replacing

electech

Posted on Nov 27, 2008

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Bose 321 cd/dvd tray stuck closed. Will not open.

Hello
Check its loading belt for borken. you have to open this deivce. an experienced service technician only can open Bose sets. So get this set repaired by any one well experienced with servicing Bose systems. OK.
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Have a Bose 3-2-1 Series III. When I put in a DVD, I get sound through the Bose but no picture on my Pioneer TV. This is the second time it has happened. The first time it, we managed to get it going...

Here are 3 things to try and an if all else fails at the end.

1) Make sure the TV is set to the correct Video Input to see the video from DVDs on the Bose system.
• Make sure a DVD is in the disc tray.
• If the TV is connected to the media center using the HDMI cable:
Switch from one Video Input to another and then back to the original input.

2) Turn everything off, then:
Turn on the TV and set the TV Video Input for the Bose system video.
Turn on the Bose system and press DVD.

3) Turn off both the TV and the Bose system and then:
Unplug the HDMI cable from both ends.
Disconnect the power cables from both your TV and the Bose 321 system.
Re-connect power to the TV and to the Bose 321 system.
When the Bose 321 system startup message disappears from the display,
re-connect the HDMI cable to the TV then Bose 321 system.
Turn on the TV first, then turn on the Bose 321 system.

If all the above fail then disconnect the HDMI cable that connects the TV to the Bose 321 system and reconnect the two using a Component cable, an S-Video cable, or the Composite cable provided with the system.


Please leave feedback

Cheers

Andy
2helpful
1answer

Bose 321 tray will not open

If it's flashing on and off, then the DVD drive is the least of your problems. Check to see if there is a dual-voltage switch on the bass module. (if so, set it to 120v if you're in the US) As for the DVD drive--> Try another reset by unplugging the power for at least 30 seconds. Plug it back in, "Bose 321" will appear and disappear from the display, and then press the eject button before you power it back on. Wait about 3-8 seconds. If the drive won't open, it will probably need a repair. $150 for repair w/ new warranty through Bose- 800-367-4998.
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CD stuck in disk tray of (original) BOSE 321

NO NEED TO TEAR APART OR REPLACE THE UNIT! JUST TURN OFF THE UNIT, LEAN IT FORWARD AND A LITTLE DOWNWARD AND HIT THE LOAD BUTTON AND IT WILL OPEN. THAT'S THE TRICK!
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Bose Model 321

the bose will not play anew dvd comes up need paasword
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Bose 321

yes as long as IDE cables and DVD player fits it shouldn't be a problem
153helpful
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Bose 321 DVD Stuck Won't Open

This can happen if the disc has been put in upside down accidentally, if both sides are highly reflective (e.g. blank recording discs). If so, you need to get the system to eject the system before it attempts (and fails) to read the wrong side of the disc:
On the back of the Acoustimass module (sub woofer) is a power switch. Use this to the turn the system off and wait 30 seconds. Switch it back on, the media centre flashes up "Bose 321" - press the eject button firmly once as soon as this disappears. If this works, contact Bose with the serial number from the media centre to see if the system needs a (free) software update (a disc they send in the post) - just in case the system is having general disc reading issues.

However, it may be that the drive has failed - it's a mechanical part in a mass produced system so this is not unreasonable, just disappointing. But because you have bought a premium system, the company will rush to help you - call them for a repair and explain you need the disc back urgently. they'll probably arrange an urgent, fast turnaround repair....
10helpful
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Problem with my Bose 321

I had the same problem listed; send an email to BOSE tech support - they sent me a DVD with a bios upgrade and it fixed the problem. They should put the BIOS upgrade on their website so you could burn your own DVD rather than waiting for the mail. But it did fix the problem. Netflix disks were the worst; they must do something when they burn them to get that forced Ad to play that Bose doesn't like.
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