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Lenovo R60 connection problems

I cannot get the laptop to connect to my home network. Neither will the browser (IE 6 or 7) connect to the internet. The hardware is all OK as SKYPE is working fine and any installations connect and download updates with no problems. The problem seems to have occurred after using the Norton removal tool to get rid of Systemworks 2005 and Norton internet security 2007. I did this as the overheads with Norton are now unacceptable. I have tried various settings including deactivating the firewall (windows native) I have also tried resetting the Workgroup membership parameters several times. I have monitored the connections and they are all checking out as good (wired and WIFI). The DHCP is allocating the IP address and it working without any problems in the dynamic mode with a quick registration. So:- IP OK, Hardware OK, Can connect but will not browse and will not network within the workgroup.

Posted by Stefan Bartkowiak on

  • Stefan Bartkowiak Jul 05, 2007

    Using XP Pro

    DNS Flushed OK, still no browsing available.

    Ethernet wireless adapter Intel Pro/wireless 3945ABG
    (Same symptoms apply to Broadcom NetXtreme Gigabit ethernet adapter)
    IP address
    Subnet mask
    Default gateway
    DHCP Server
    DNS Servers

    ( = Voyager ADSL Modem/router)
    This computer is part of a home network where the other computers are working OK.

  • Stefan Bartkowiak Jul 07, 2007

    Thanks for the suggestions, but I got impatient and ripped up the registry. In fact all I did was remove any registry reference to Norton or Symantec and it won't go into Windows as a system file is supposedly now missing.

    Basically Norton gets into everything and it's difficult to shake off. I'm going to use the recovery utility to save any files worth saving and run a clean install of windows.

    The laptop is my daughter's and she starts university in September so it won't do any harm to dump all the rubbish she's accumulated.

    A nice shiny new setup and a ghost image and I'll be happy.

    Thanks again.


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Stefanus, First off go to the command prompt, enter ?ipconfig /flushdns? and hit enter. Then try browsing the Internet. Lots of odd issues involving Internet connection failures are DNS related. Sometimes flushing the local PC cache helps. If that fails in the same command prompt enter ?ipconfig /all? and hit enter. Find the section that pertains to the network adaptor you are connecting to your network with. Find and supply us with the IP addr, subnet mask, default gateway IP and dns servers IP. Also are you using XP Home or Pro? Once you respond we?ll pickup from there.

Posted on Jul 05, 2007

  • 1 more comment 
  • Anonymous Jul 05, 2007

    Can you "ping" outside your network? Try entering the following at the command prompt "ping www.whitehouse.gov". You should get back three replies if everything right.

    If you can ping I think you may be having either TCP/IP stack or Winsock corruption issues. You can try the following; however, note that you should backup all your data not to mention your registry before attempting. These tools can do amazing things, however, they could make a mess as well.

    1) You can reset the TCP/IP stack and restore it to its original, out of the box state when the operating system was installed. At a command prompt enter:
    ?netsh int ip reset c:\resetlog.txt?

    Note that programs such as antivirus, firewalls, proxy clients may not operate correctly after performing these steps.

    2) You can reset the Winsock catalog to the default configuration. At the command prompt enter:
    ?netsh winsock reset catalog ?
    Note that any previously-installed LSPs will need to be re-installed.
    What is an LSP? Winsock, Windows? network socket facility for applications, is extensible by a mechanism known as a Layered Service Provider (LSP). Winsock LSPs are available for a wide range of useful purposes such as internet parental controls and web content filtering. Also note that this is a new tool added to XP Service pack 2 and replaces the manual process.

  • Anonymous Jul 05, 2007

    If you aren?t too comfortable with the command prompt usage you can download a free utility called WinSockFix. It can create a backup of your registry and performs the following functions:
    ? Detect your current Operating System
    ? Release the IP address, taking you "Offline"
    ? Reset the TCP stack using Netsh.exe (Windows XP only)
    ? Delete the current Registry TCP and Winsock Values
    ? Import new "Working" Registry Values
    ? Backup any Current "Hosts" file
    ? Replace the "Hosts" file with a default one
    ? Reboot the Computer

  • Anonymous Jul 05, 2007

    Here is the download link for WinSockFix: http://www.softpedia.com/get/Tweak/Netwo...



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