Paper Jam on Rear

if jam indicated but no paper is found. clean the roller that feeds paper out of the paper tray.also make sure paper guides are touching paper front rear and left side.

how to video

Paper jam I suppose is the commonest of all printer problems as it can occur due to strayed, stuck bits of papers in pathway of paper tray, outlet, roller etc. I would recommend cleaning the paper inlet, outlet, and other possible areas to avoid a paper jam situation.

Follow the given steps to clear paper jam
>Clear any loose paper from the paper tray. This will help you locate the jam. You will find it either in front, near the paper tray, or in the rear.

->To clear a paper jam near the paper tray, grip the paper and pull it firmly but gently from the printer. If you find a stack of papers jammed, grab from the middle of the stack and pull.

->For a rear jam, remove the back of the printer. When you find a free edge on the paper, grip it firmly and pull it out.

->Replace the back cover. Press the "Resume" button or turn off the printer, and then turn it back on. Your settings should reset.

->Try printing another document

If you need any technical help on printer then you can reach at http://www.vtechsquad.com/

Hi Rosa,
There was a paper jam and you cleared the jam, however you missed out to do one other thing. Cleaning the Rollers.

If the Paper Feed Roller is dirty or paper powder is attached to it, paper may not be fed properly.
In this case, clean the Paper Feed Roller. Cleaning will wear out the Paper Feed Roller, so perform this only when necessary.

You need to prepare: three sheets of A4 or Letter-sized plain paper

1.Make sure that the power is turned on, and remove any paper from the Rear Tray.

2.Open the Paper Output Tray gently, and open the Output Tray Extension.

3.Clean the Paper Feed Roller without paper.

(1) Press the (Maintenance) button repeatedly until b appears.


(2) Press the Black or Color button.
The Paper Feed Roller will rotate as it is cleaned.

4.Clean the Paper Feed Roller with paper.
(1) Make sure that the Paper Feed Roller has stopped rotating, and load three sheets of A4 or Letter-sized plain paper in the Rear Tray.
(2) Make sure that b appears on the LED, then press the Black or Color button.
The machine starts cleaning. The cleaning will be completed after the paper is ejected.


This should fix the issue
Regards,Suhail

Paper jams can be true or false. A false paper jam occurs when the error message displays, but no jammed paper is in the product. The following solutions apply to both true and false paper jam errors.

Print a self-test report Use the following steps to print a self-test report.

1. Load plain white paper in the input tray.
2. Press Setup , and then press 2 . The Print Report menu displays.
3. Press 1 to select and print a Self-Test Report
   

Solution one: Clear the paper jam Step one: Remove loose paper from the tray Remove any loose sheets of paper from the input tray and the output tray.

Step two: Clear the jam from the back of the All-in-One

1. Figure 2: Remove the rear access door
2. Gently pull any jammed paper out of the rollers inside the product.
3. Carefully remove any scraps of paper that are still stuck in the product.
4. Reattach the rear access door. Insert the two posts on the right side of the door into the holes on the product, and then push the door in until it snaps into place.
5. Reconnect the power cord to the back of the product, and then press the Power button ( ) to turn on the product.

Step three: Clear the jam from the front of the All-in-One Follow these steps to remove the paper jam from the front of the product.

1. Without opening the cartridge access door, check the tray for jammed paper that you cannot remove from the back.
2. If you see jammed paper, gently pull it out.
   

Step four: Print a self-test report

• If the issue persists , continue with the next solution.

Solution two: Make sure that the carriage can move freely Follow these steps to make sure that the carriage can move freely. Step one: Check the paper path

1. Check for any paper or object that might be stopping the carriage. Figure 4: Example of paper stuck in cartridge access area
2. Remove any paper or objects you find.
3. Reach inside the product, and then manually move the carriage.
   • If the carriage is stuck on the right side , move the carriage to the left side of the product.
   • If the carriage is stuck on the left side , move the carriage to the right side of the product.
   • If the carriage is stuck in the middle , move the carriage to the right.
4. Remove any paper or obstructions found.
5. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left, and then to the righ

Step two: Print a self-test report

• If the issue persists , continue with the next solution.
• If the self-test report does not print , continue with the next solution.

Solution three: Clean the rollers and the rear access door Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Follow these steps to clean the paper feed rollers inside the product. Step one: Clean the rollers

1. Press the Power button ( ) to turn off the product.
2. Disconnect the power cord from the back of the product.
3. Press in the tab on the left side of the rear access door, and then pull the door away from the product to remove it. Figure 6: Remove the rear access door
4. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
5. Press the cloth against the rollers and rotate them upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup. Figure 7: Rotate the paper feed rollers
6. Make sure that the paper feed rollers on the rear access door are clean, free of paper bits, and rotate freely.
7. Clean the surface and the rollers of the rear access door the same way you cleaned the large rollers inside the product.
8. Replace the rear access door. Insert the two posts on the right of the door into the holes on the product, and then push the door in until it snaps into place.

Solution four: Service the product

paper jam on hp laserjet

The message Paper Jam may appear on the display if the Brother machine is not feeding paper correctly, paper scraps have become stuck in the print head path, the paper is not loaded properly in the paper tray, the jam clear cover located in the back of the machine, is not installed properly or the PE Actuator is missing or damaged.

To resolve this issue, please follow the steps listed below:

1. Disconnect the machine from the power supply.
2. Turn the unit around and remove the Jam Clear Cover from the back of the machine by grasping it at the Center and pulling it straight away from the rear of the machine.
Look for any paper scraps, jammed paper or foreign objects in the rear of the unit. If anything is found, remove it. Be carefull not to touch the feed roller.

3. Remove the paper tray feeder from the front and look inside for bits of paper and check the paper is flat in the tray.

4. Replace tray and back cover and all should be fine.

rover620

Hi

Paper jams can be real or false. The unit may report a paper jam when there is not any jammed paper, however, the solution to a real paper jam or a false paper jam is the same. WARNING: Jammed paper must be removed using the rear access door and the power cord must be disconnected or a carriage jam or mechanical damage may occur. Do not remove jammed paper from the front of the unit.

1. Turn off the HP product and turn it so the back of the unit faces you.
2. Disconnect the power cord from the back of the all-in-one. The power cord must be disconnected to allow the paper feed rollers to turn freely.
3. Locate and open the rear access door by pressing in on the left side tab and then pulling the door toward you. Figure 1: Removing the rear access door
4. Inspect the pressure rollers on the rear access door and verify that they are clean and turn freely. Clean the rollers if needed with a soft towel lightly moistened with water. If the rollers do not turn freely, replace the rear access door.
5. Inspect the pressure rollers on the rear access door and verify that they are clean and turn freely. Clean the rollers if needed with a soft towel lightly moistened with water. If the rollers do not turn freely, replace the rear access door. Click How to buy on this page to order replacement parts.
6. From the rear access door opening, remove the jammed paper.
7. Remove the remaining paper from the paper supply tray. Discard any paper that is damaged or crumpled and then re-stack and reload the paper into the paper supply tray.
8. Reinstall the rear access door.
9. Reconnect the power cord to the unit and turn the unit on. If a carriage stall occurs after clearing the paper jam, resolve the carriage stall.

Preventing paper jams The following information will help prevent paper jams from occurring:

• When loading paper in to the paper tray, push it in until it meets first resistance. Do not continue pushing the paper in. If the paper is pushed too far in, more than one page is picked and paper jams result. This is the most common cause of paper jams with the HP Officejet 410 series.
• Never use paper that is wrinkled or damaged in any way.
• If you are having problems using paper that has already been printed on once, replace it with fresh paper.
• Remove and then reinstall the rear access door. Verify that the access door is fully locked in place. The paper can skew if the rear access door isn't locked.
• Every six months - one year, clean the paper feed rollers with a rag slightly dampened with clean water. Over time the paper feed rollers accumulate dust and do not function as well as they once did.
• When printing envelopes, tuck the flap into the envelope and crease the folds before printing.

Please do rate the solution as FixYa and revert for further assistance.

Thanks
Rylee

This video explains how to resolve a recurring paper jam on your product. It sounds like the rollers on the rear access door may not be working properly and are making jamming the paper as it starts to feed up into the printer? Check the rollers on your rear access door and see if they have some give in them and roll freely.

Follow these steps to clear paper jam

Clearing paper jams
Paper jams can be real or false. The unit may report a paper jam even when there is no jammed paper. The solution to a real paper jam or a false paper jam is the same.
CAUTION:
Jammed paper must be removed using the rear access door with the power cord disconnected to avoid mechanical damage. Do not remove jammed paper from the front of the unit.

1. Turn off the HP product and turn it around so the back of the unit faces you.
2. Disconnect the power cord from the back of the all-in-one. The power cord must be disconnected to allow the paper feed rollers to turn freely.
3. Locate and open the rear access door by pressing in on the left side tab and then pulling the door toward you.

Figure 2: Removing the rear access door

1. Inspect the pressure rollers on the rear access door and verify that they are clean and turn freely. Clean the rollers if needed with a soft towel lightly moistened with water. If the rollers do not turn freely, replace the rear access door. Click How to Buy on this page to order replacement parts.
2. From the rear access door opening, remove the jammed paper.
3. Remove the remaining paper from the paper supply tray. Discard any paper that is damaged or crumpled and then re-stack and reload the paper into the paper supply tray.
4. Reinstall the rear access door.
5. Reconnect the power cord to the unit and turn the unit on.

Preventing paper jams
The following information will help prevent paper jams from occurring:

• Never use paper that is torn or wrinkled.
• If you are having problems using paper that has already been printed on once (recycling), replace it with new paper.
• Remove and then reinstall the rear access door. Verify that the access door is fully locked in place. The paper can skew if the rear access door is not locked.
• Every six months to one year, clean the paper feed rollers with a rag lightly moistened with water. Over time the paper feed rollers accumulate dust and do not function as well as they once did.
• When printing envelopes, tuck the flap into the envelope and crease the folds before printing.